SaaS Operations Specialist – Implementations

Contour Software Pvt Ltd; Islamabad; On-site; PKR 2,232,000 - 3,906,000; Full time

Benefits offered by this job

Market-leading salary

Medical coverage (self & dependents)

Provident Fund

Employee performance-based bonuses

Home internet subsidy

Conveyance allowance

Lunch/Dinner provided

Professional development budget

Life benefit

Child care facility

Job summary

Contour Software Pvt Ltd, part of the Jonas Club ERP group, seeks an Operations Specialist to support contract review, data integrity, and lifecycle accuracy across implementations. You will manage intake, site creation, and egress coordination, while ensuring financial accuracy and reporting reliability.

Join a global team delivering enterprise solutions to golf and hospitality clubs. The role emphasizes project coordination, process documentation, and cross-functional collaboration with Sales,

Qualifications

• 3–5+ years in operations, implementation coordination, or related SaaS role.
• Experience reviewing contracts and validating pricing, discounts, or scope.
• Experience coordinating project assignments and managing deadlines across multiple stakeholders.
• Strong proficiency with SharePoint and business reporting tools.
• Experience with CRM platforms (e.g., Salesforce) is a plus.

Responsibilities

• Review new and amended contracts for accuracy and scope.
• Validate discount information and module selections before project queue entry.
• Assign projects to coordinators based on capacity and timelines.
• Coordinate site builds and design deliverables with designers.
• Maintain assignment records to ensure clear ownership of projects.
• Develop and maintain implementation dashboards and reports.
• Track backlog, holds, and launch performance across projects.
• Prepare executive reporting for leadership.

Skills

Contract review

Pricing validation

Cross-functional coordination

Dashboard reporting

NPS tracking

Data analysis

Stakeholder communication

Education

Bachelor's degree in Business/Operations

Tools

SharePoint

Salesforce

Job description

Contour Software Pvt Ltd, part of the Jonas Club ERP group, seeks an Operations Specialist to support contract review, data integrity, and lifecycle accuracy across implementations. You will manage intake, site creation, and egress coordination, while ensuring financial accuracy and reporting reliability.

Join a global team delivering enterprise solutions to golf and hospitality clubs. The role emphasizes project coordination, process documentation, and cross-functional collaboration with Sales,