Retail Operations & Onboarding Specialist

Al Ghurair Investment LLC; Pakistan; On-site; PKR 600,000 - 900,000; Full time

Job summary

Al Ghurair Investment LLC is seeking a CAM specialist to oversee centralized accounts management, ensuring policies and procedures are followed to drive audit ratings and customer satisfaction.

The role includes reviewing and maintaining PVT/SME accounts, verifying online banking requests, and activating all account types to support marketing and sales teams. The position emphasizes accuracy and adherence to SLAs for error-free banking experiences.

Qualifications

• Must demonstrate attention to detail and ability to maintain accuracy under pressure.
• Strong understanding of banking operations and customer service.
• Familiarity with online banking processes and regulatory requirements.

Responsibilities

• Processing CAM activities to meet policies, procedures and delivery standards, aiming for satisfactory audit ratings and customer satisfaction.
• Review account opening forms and documents for setup/maintenance of PVT/SME customers.
• Review, verify and process online banking requests via internet and mobile platforms to minimize bank risk and ensure accurate setups.
• Activate and process all types of accounts and online banking products to support marketing and sales teams.
• Adherence to defined SLA and productivity metrics.
• Process cases with high accuracy (≈99%) with minimal escalations.

Job description

Al Ghurair Investment LLC is seeking a CAM specialist to oversee centralized accounts management, ensuring policies and procedures are followed to drive audit ratings and customer satisfaction.

The role includes reviewing and maintaining PVT/SME accounts, verifying online banking requests, and activating all account types to support marketing and sales teams. The position emphasizes accuracy and adherence to SLAs for error-free banking experiences.