Retail Center Operations & Merchandising Supervisor

METRO Pakistan (Pvt) Limited; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is seeking a capable merchandising and operations professional to enhance shop layout, customer traffic flow and in‑store presentation across its wholesale centers. The role focuses on maximizing sales, brand image and customer satisfaction while driving promotional activities.

The incumbent will supervise selling and customer service, uphold health and safety standards, and develop staff through ongoing training in compliance with company policies and employment

Qualifications

• Bachelor's or Intermediate with 4+ years of experience

Responsibilities

• Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.
• Execution of sales promotional activities for awareness, faster off‑takes for building brand image vis‑à‑vis new and existing products.
• Evaluating and analyzing the effectiveness of promotional activities planned.
• Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction.
• Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
• Development of staff skills and capability through on‑going training, as provided by the company.
• Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
• Maintaining staff & product hygiene at all levels according to company policy.
• Customer Visits.
• Maintaining floor discipline, Stock availability, Shrinkage control.
• Control over old stock and negative & zero stocks.
• Proper execution of partial inventory as per schedule.
• Scheduling and development of staff.

Job description

METRO Pakistan (Pvt) Limited is seeking a capable merchandising and operations professional to enhance shop layout, customer traffic flow and in‑store presentation across its wholesale centers. The role focuses on maximizing sales, brand image and customer satisfaction while driving promotional activities.

The incumbent will supervise selling and customer service, uphold health and safety standards, and develop staff through ongoing training in compliance with company policies and employment