Restaurant Manager

BIG; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Accommodation

Job summary

BIG in Lahore is seeking an experienced Restaurant Manager to own day-to-day operations and lead a fast-paced food business. You will supervise staff, ensure service quality, manage dine-in, takeaways, and online orders, and uphold hygiene and food standards.

We value hands-on leaders who can identify problems, take initiative, coordinate with kitchen and front-of-house teams, and maintain smooth performance daily in a busy environment.

Qualifications

• Experience managing a restaurant or similar operation.
• Proven leadership and staff management abilities.
• Strong understanding of operations, inventory, and customer service.

Responsibilities

• Manage and supervise all restaurant staff.
• Ensure excellent customer service and handle customer concerns professionally.
• Manage daily dine-in, takeaway, and Foodpanda orders.
• Maintain food quality, portion control, presentation, and service standards.
• Monitor inventory and stock levels and prevent shortages or unnecessary wastage.
• Ensure cleanliness and hygiene across the kitchen, dining area, counters, and overall restaurant.
• Manage staff attendance, shifts, discipline, and performance.
• Coordinate with kitchen and front-of-house teams during busy hours.
• Monitor opening and closing procedures.
• Ensure orders are prepared and dispatched accurately and on time.
• Identify operational problems and take ownership of resolving them.
• Report important issues, stock requirements, and daily performance to management.

Skills

Leadership

Staff management

Customer service

Inventory control

POS systems

Online delivery platforms

Tools

POS systems

Foodpanda

Job description

Job Description

Location: BIG, Plot 242 Main Blvd, Tip Block, Khayaban-e-Ameen, Lahore

Job Type: Full-Time

BIG is looking for an experienced Restaurant Manager who can take complete ownership of day-to-day restaurant operations.

We need someone hands-on, responsible, and experienced in managing a fast-paced food business. This is not just a supervisory role. We want someone who can identify problems, fix them, manage the team properly, and make sure the restaurant runs smoothly every day.

Key Responsibilities

• Manage and supervise all restaurant staff
• Ensure excellent customer service and handle customer concerns professionally
• Manage daily dine-in, takeaway, and Foodpanda orders
• Maintain food quality, portion control, presentation, and service standards
• Monitor inventory and stock levels and prevent shortages or unnecessary wastage
• Ensure cleanliness and hygiene across the kitchen, dining area, counters, and overall restaurant
• Manage staff attendance, shifts, discipline, and performance
• Coordinate with kitchen and front-of-house teams during busy hours
• Monitor opening and closing procedures
• Ensure orders are prepared and dispatched accurately and on time
• Identify operational problems and take ownership of resolving them
• Report important issues, stock requirements, and daily performance to management

What We’re Looking For

• Previous experience managing a restaurant, café, fast-food outlet, or similar operation
• Strong leadership and staff management skills
• Good understanding of restaurant operations, inventory, food quality, and customer service
• Comfortable handling POS systems and online delivery platforms such as Foodpanda
• Responsible, organized, and able to work under pressure
• Someone who takes initiative and does not need constant supervision

Most importantly, we are looking for someone who treats the restaurant like their own operation and takes full ownership of getting things done.

Job Specification

• Previous experience managing a restaurant, café, fast-food outlet, or similar operation
• Strong leadership and staff management skills
• Good understanding of restaurant operations, inventory, food quality, and customer service
• Comfortable handling POS systems and online delivery platforms such as Foodpanda
• Responsible, organized, and able to work under pressure
• Someone who takes initiative and does not need constant supervision

Job Rewards and Benefits

Accomodation