Remote Patient Experience Coordinator

Kids for the Future; Gulshan-e-Iqbal Town; À distance; PKR 3 339 000 - 5 565 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Structured onboarding

Mentorship

Résumé du poste

Nao Medical is seeking a Patient Care Coordinator to join our remote clinical operations team. You will manage daily scheduling, handle patient communications, and facilitate care delivery across service lines, ensuring a smooth patient experience.

The role emphasizes front-line communication, appointment coordination, and accurate EHR documentation, with onboarding and mentorship during a structured remote-work onboarding program.

Qualifications

• Bachelor's degree not strictly required; High School diploma required.
• Experience in healthcare customer service or front-office is a plus.
• Proficient with EHR systems, telehealth platforms, and cloud-based tools.

Responsabilités

• Manage appointment scheduling and patient flow across schedules.
• Send telehealth links, reminders, and confirmations to patients.
• Handle incoming calls and messages with empathy and clarity.
• Route medication refill requests to the prescribing provider.
• Assist with patient intake, registration, and updating records in the EMR.
• Coordinate external referrals and follow-up appointments.

Connaissances

English communication

Organization

Multitasking

Formation

High School Diploma

Associate/Bachelor's preferred

Outils

EHR systems

Telehealth platforms

Cloud-based tools

Description du poste

Nao Medical is seeking a Patient Care Coordinator to join our remote clinical operations team. You will manage daily scheduling, handle patient communications, and facilitate care delivery across service lines, ensuring a smooth patient experience.

The role emphasizes front-line communication, appointment coordination, and accurate EHR documentation, with onboarding and mentorship during a structured remote-work onboarding program.