Remote Endpoint Patch Operations Specialist

Xtium, Inc.; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

XTIUM seeks a Patch Engineer to drive patching across Windows endpoints and servers, coordinating maintenance windows and validating post-deployment success. The role emphasizes robust troubleshooting, compliance reporting, and clear documentation.

Join a fast-paced team in Islamabad with a focus on continuous improvement of patch rings, rollout strategies, and cross-team collaboration for minimal service disruption.

Qualifications

• Hands-on experience administering endpoint and/or server patch management in an enterprise or managed services environment.
• Experience using RMM or endpoint management platforms for patch deployment, agent health validation, compliance reporting, and remediation workflows; N-able experience is strongly preferred.
• Working knowledge of Windows patching concepts, including monthly patch cycles, cumulative updates, reboots, maintenance windows, supersedence, failed update remediation, and vulnerability-driven patching.
• Experience troubleshooting patching failures across endpoints and servers.
• Ability to analyze patch compliance data and develop remediation plans for non-compliant systems.
• Working knowledge of change management processes and executing maintenance activities within approved windows.
• Basic-to-intermediate Active Directory experience related to device/user targeting, group membership, OU/GPO awareness, and deployment support.
• Basic-to-intermediate Microsoft Intune experience related to app deployment, enrollment state, assignment validation, and basic troubleshooting.
• Strong operational discipline, including documentation, change control, communication, and execution of work in controlled maintenance windows.

Responsibilities

• Execute recurring patching activities across Windows endpoints and servers, including scan/remediation, deployment scheduling, maintenance windows, and post-deployment validation.
• Review patch applicability, stage approved deployments, coordinate outage windows, and execute patching activities with appropriate rollback and risk considerations.
• Troubleshoot patch deployment failures, including agent health, detection issues, missing prerequisites, content/download issues, reboot handling, and deployment timing.
• Produce patch and compliance reporting for internal teams and customers, including compliance status, exceptions, overdue items, failed deployments, and remediation plans.
• Maintain documentation and knowledge articles for repeatable patch operations, known issues, and customer-specific procedures.
• Operate within RMM and endpoint management platforms to support patch deployment, agent health, device targeting, reporting, and remediation workflows.
• Deploy, manage, and support RMM agents and related endpoint management tooling across Windows environments.
• Support agent deployment and validation using tools such as Microsoft Intune, Active Directory, and group-based targeting methods.
• Troubleshoot common endpoint tooling issues, including agent installation failures, policy conflicts, enrollment state, permissions issues, and device targeting problems.

Skills

Patch management

RMM tools

Intune

Active Directory

Windows patching

Troubleshooting

Change management

Tools

N-able

NinjaOne

Kaseya

SCCM

Automox

Job description

XTIUM seeks a Patch Engineer to drive patching across Windows endpoints and servers, coordinating maintenance windows and validating post-deployment success. The role emphasizes robust troubleshooting, compliance reporting, and clear documentation.

Join a fast-paced team in Islamabad with a focus on continuous improvement of patch rings, rollout strategies, and cross-team collaboration for minimal service disruption.