Regional Manager Access Operations / FOPs

Zong 5G; Gujranwala Division; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

Zong 5G in Pakistan invites applications for Regional Manager Access Operations C5 to lead regional network access operations in Gujranwala.

You will manage MS vendors, monitor KPIs, ensure maintenance and energy efficiency, coordinate with stakeholders, and drive CAPEX planning to enhance network availability.

This permanent role requires a engineering degree and 4+ years experience.

Qualifications

• Minimum Bachelor's degree in a relevant engineering field.
• 4+ years of experience in regional network operations or telecom environments.

Responsibilities

• Lead and oversee regional access network field operations to ensure availability and service quality.
• Govern Managed Services vendor operations in line with SOWs and SLAs.
• Monitor network performance KPIs and drive timely fault restoration.
• Oversee preventive maintenance plans and network resilience initiatives.
• Ensure energy efficiency targets and cost-control for regional assets.
• Coordinate with cross-functional teams to resolve network issues and improve customer experience.
• Plan CAPEX needs for regional network infrastructure.

Skills

Vendor management

Regional operations

SLA KPI monitoring

Cross-functional coordination

Education

Bachelor's degree in Engineering

Job description

Department & Function: Engineering - Central

Position: Regional Manager Access Operations C5

Location: Gujranwala

Reporting to: Deputy Director Engineering – Central

Job Type: Permanent

Job Purpose:

• Lead and oversee regional network access operations to ensure high network availability, operational efficiency, service quality, cost optimization, and compliance with organizational standards through effective vendor management and cross-functional coordination.

Job Responsibilities:

• Regional Operations Management: Lead and oversee end-to-end regional access network field operations, ensuring network availability, reliability, service continuity, and operational excellence.
• Managed Services Vendor Management: Govern Managed Services (MS) vendor operations, ensuring service delivery in accordance with contractual Scope of Work (SOW), Service Level Agreements (SLAs), and defined operational standards.
• SLA & KPI Compliance: Monitor and drive achievement of network performance KPIs, operational SLAs, fault restoration timelines, and service quality targets through effective vendor governance.
• Network Quality & Preventive Maintenance: Develop and oversee network health checks, preventive maintenance plans, contingency measures, and corrective initiatives to enhance network resilience and minimize service disruptions.
• Energy & Fuel Management: Ensure compliance with regional fuel consumption, electricity utilization, and energy efficiency targets through effective monitoring, optimization, and cost-control initiatives.
• Vendor Workforce & Security Compliance: Ensure MS vendor compliance with contractual manpower capabilities, technical competencies, resource availability, and site security management requirements.
• Network Quality Assurance & Audits: Review, approve, and supervise regional site audit plans in coordination with Quality Assurance teams, ensuring timely closure of identified gaps and operational deficiencies.
• Core Network Site Maintenance: Oversee First Level Maintenance (FLM) of regional core locations through MS vendors and coordinate Second Level Maintenance (SLM) through specialized third-party service providers.
• Infrastructure Maintenance & Special Projects: Manage non-MS infrastructure projects, including diesel generator overhauling, civil works, rental power solutions, and Cell on Wheels (COW) deployment and relocation.
• Regional Operational Initiatives: Plan and execute special in-house operational activities, network improvement initiatives, and infrastructure optimization projects to enhance operational efficiency and network performance.
• Cross-Functional Stakeholder Management: Collaborate with regional Sales & Distribution teams and other stakeholders to resolve network-related concerns, address customer complaints, and improve customer experience.
• Network Expansion & Site Acceptance: Ensure timely inspection, technical validation, and acceptance of new physical sites, network expansions, and infrastructure upgrades in accordance with approved standards and processes.
• Process, Policy & Asset Compliance: Ensure adherence to CMPak's operational policies, regulatory requirements, inventory controls, asset management procedures, and established governance frameworks.
• CAPEX Planning & Resource Optimization: Identify, assess, and consolidate annual CAPEX requirements for regional network infrastructure, including battery banks, diesel generators, line conditioners, air conditioners, and other critical resources.
• Operational Performance & Continuous Improvement: Drive regional operational performance through periodic vendor reviews, risk assessments, cost optimization, root-cause analysis, and implementation of sustainable network improvement initiatives.
• Expected Role Outcomes: Improved network availability and customer experience, consistent SLA/KPI achievement, optimized regional OPEX and CAPEX utilization, stronger vendor accountability, and sustained operational compliance.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

• In principle, have a minimum of a Bachelor's degree or above in relevant Engineering field
• Minimum Experience: 4 yrs. or Above.