Regional Business Manager Collection & Default

Mobilink Microfinance Bank Ltd; Sargodha Division; On-site; PKR 1,116,000 - 1,674,000; Full time

Job summary

A leading microfinance bank in Pakistan is seeking a Regional Business Manager for Collection & Default to oversee recovery strategies and team performance in achieving financial targets. The candidate should hold a Bachelor's degree in Finance and have at least 5 years of managerial experience in collections, preferably within the banking or microfinance sector. This role requires strong leadership and expertise in debt recovery processes to enhance overall efficiency and maintain compliance with legal standards.

Qualifications

• Minimum of 5 years in collections & default management at managerial level.
• Experience managing collections teams in microfinance or banking.
• Proven track record in achieving collection targets.

Responsibilities

• Develop and execute innovative recovery strategies aligned with organizational goals.
• Conduct regular performance monitoring and staff coaching.
• Manage customer disputes and legal action regarding collections.
• Prepare performance reports and assess portfolio recovery risks.

Skills

Team leadership

Debt recovery strategy

Process improvement

Risk assessment

Customer relationship management

Education

Bachelor's degree in Finance or related field

Master's degree or professional certification in collections or finance

Job description

Regional Business Manager Collection & Default

• What is Regional Business Manager Collection & Default - MMBL?
  • Regional Business Manager Collection & Default -MMBL will ensure effective execution of debt recovery policies within the designated region/regions. He will provide continuous improvement in collection & recovery progress through the application of sound and efficient recovery strategies. The Manager will lead and develop a motivated team to meet collection & recovery targets. In addition, will oversee the FCDO’s teams to ensure t
• What Regional Business Manager Collection & Default - MMBL does?
  • • Development & execution of innovative annual recovery strategy, ensuring its alignment with organizational goals & bank overall objectives.
  • • Collaborate with senior management to establish clear goals and recovery targets.
  • • Motivate staff to achieve monthly & annual assigned targets as per collection & default recovery plan. Coaching, mentorship & skills development of C&D front-line staff.
  • • Provide ongoing guidance and support to branch-level recovery teams, assisting in the execution of daily default management procedures.
  • Ensure staff adherence to best practices in recovery, including:
  • 1. Daily Performance Monitoring:
  • 2. Review of Staff Plans:
  • 3. Mandatory Branch Field Visits:
  • 4. Litigation & Customer Dispute Management:
  • Act as the primary point of contact for recovery-related litigation cases and customer disputes within the area.
  • Recommend and initiate appropriate legal actions as needed and ensure consistent follow‑up on cases until final resolution.
  • • Conduct regular and comprehensive risk assessments of the portfolio, identifying potential recovery risks and devising proactive mitigation plans.
  • • Advise negotiation plans/terms to branch teams to assess and improve portfolio quality, analyzing past performance against targets. Develop and propose actionable solutions to drive better recovery outcomes.
  • • Oversee field‑level follow‑up activities on assigned portfolios to identify the root causes of defaults. Assess factors such as credit policy adherence, service quality, and the relationship between recovery staff and customers to improve recovery strategies.
  • • Ensure adherence to product default ceilings and recovery efficiency standards as set by the annual bank strategies and benchmarks. Leverage analytical models to monitor performance, providing regular updates to line management on portfolio health and recovery outcomes.
  • • Prepare and present regular performance reports to senior management, outlining key metrics, challenges, and successes in collections efforts.
  • • Maintain a strong understanding of consumer protection laws, debt recovery regulations, and the bank's internal procedures to ensure all actions are ethical and lawful.
  • • Ensure compliance and reduce legal and reputational risks associated with collections.
  • • Handle escalated customer issues, disputes, or complaints, ensuring resolution while adhering to the bank’s policies.
  • Other tasks as assigned by the line manager from time to time
• What are we looking for and what does it require to be Regional Business Manager Collection & Default - MMBL?
  • Hold a Bachelor’s degree in Finance, Business Administration, or a related field. A Master’s degree or professional certification in collections or finance is a plus.
  • • Minimum of 5 years of experience in collections & Default management at managerial level
  • • Experience in the microfinance or banking industry, specifically managing collections teams, is highly preferred.
  • • Proven track record of achieving collection targets, managing teams, and implementing effective recovery strategies.

Job Locations:

About MMBL:

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.