Recovery Officer

Muthoot Fincorp Ltd.; Uppal; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Muthoot Fincorp Ltd. seeks an Area Recovery Manager to lead secured and unsecured lending collections across the area. You will drive delinquency reduction, ensure early resolutions, and monitor daily account status while coordinating with branches to optimize field collections.

The role requires managing on-roll staff, strong interpersonal skills, and the ability to meet targets under pressure. Willingness to travel as needed is essential for this position.

Qualifications

• Three years of collection experience with at least two years leading on-roll staff.
• Excellent interpersonal and verbal communication skills.
• Willingness to travel as per company requirement.
• Ability to achieve business targets under pressure.

Responsibilities

• Delinquency reduction and earlier resolution with normalization.
• Monitor accounts on a daily basis.
• Connect with delinquent borrowers via phone calls and field collections.
• Responsible for team building and training collection staff.
• Work closely with branches for smoother collection processes.
• Be accountable for portfolio quality of the location.

Skills

Team leadership

Interpersonal skills

Verbal communication

Target orientation

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.