Recovery Associate - Lahore

Grand City; Lahore; On-site; PKR 450,000 - 650,000; Full time

Job summary

Grand City is seeking a motivated Recovery Officer to manage recovery calls and follow up on outstanding payments while maintaining a positive customer experience. The role emphasizes professional communication and timely commitments in a real estate-focused environment.

Candidates should have a Bachelor's degree and 1–3 years of recovery or collections experience, with strong negotiation and documentation skills.

Qualifications

• Bachelor's degree from a recognised institution.
• 1-3 years of experience in recovery, collections, customer services, or call handling roles.
• Experience in real estate recovery operations is a plus.
• Strong communication and negotiation skills.
• Ability to handle customers professionally in challenging situations.

Responsibilities

• Make recovery calls to assigned customers and follow up on payment commitments.
• Maintain accurate records of customer interactions and recovery progress.
• Address customer queries and resolve concerns during calls.
• Provide clear guidance on payment procedures.
• Coordinate with internal departments to resolve payment issues.
• Ensure compliance with company policies while maintaining service quality.

Skills

Customer communication

Negotiation

Record-keeping

Problem solving

Call handling

Education

Bachelor's degree

Job description

Working Hours: 10:00 AM - 06:00 PM (Monday to Saturday)

We are looking for a motivated and customer-focused Recovery Officer to join our team. This role is ideal for individuals who are confident in handling customer communication, follow-ups, and payment recovery processes while maintaining professionalism and a positive customer experience.

Role Overview

As a Recovery Officer, you will be responsible for managing recovery calls, following up with customers regarding outstanding payments, and ensuring commitments are met within agreed timelines. The role also involves addressing customer concerns professionally and maintaining effective communication to support smooth recovery operations.

Key Responsibilities

• Make recovery calls to assigned customers and ensure timely follow-up on payment commitments
• Maintain accurate records of customer interactions and recovery progress
• Handle customer queries and resolve concerns efficiently during calls
• Provide clear guidance and support to customers regarding payment procedures
• Facilitate customers by addressing concerns in a professional and courteous manner
• Manage and respond to inbound calls promptly and effectively
• Coordinate with internal departments for resolution of customer issues related to payments
• Ensure compliance with company policies while maintaining service quality standards

Qualifications & Experience

• Bachelor's degree from a recognised institution
• 1-3 years of experience in recovery, collections, customer services, or call handling roles preferred
• Experience in real estate recovery operations will be an added advantage
• Strong communication and negotiation skills
• Ability to handle customers professionally in challenging situations
• Good follow-up and coordination abilities
• Strong record-keeping and documentation skills
• Confidence in handling inbound and outbound calls
• Customer-focused approach with problem-solving ability

What We Offer

• Market-competitive remuneration based on experience
• A professional and supportive working environment
• Exposure to structured recovery operations within the real estate sector