Quality & Compliance Analyst - Remote (US Hours)

Community Phone Company; Pakistan; Remote; PKR 818,000 - 1,165,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Community Phone is actively seeking a Quality and Compliance Analyst to enhance the accuracy, compliance and quality of every customer interaction. You will monitor real calls, chats, and emails, delivering actionable feedback to drive performance and safeguard standards.

The role values curiosity, attention to detail, and clear writing. A remote-first environment is available, with US EST-based shifts and potential weekend coverage; the company offers performance-based incentives.

Qualifications

• Strong attention to detail is essential.
• Excellent written communication skills.
• Comfortable giving and receiving feedback.
• Willingness to learn and improve continuously.
• QA or customer support experience is a plus but not required.

Responsibilities

• Review and evaluate customer interactions against quality standards.
• Score calls, chats and emails accurately and consistently.
• Flag compliance issues and help prevent violations.
• Provide clear, constructive feedback to agents.
• Collaborate with team leads to improve agent experience and overall customer satisfaction.
• Report trends and insights to support quality improvements.

Skills

Attention to detail

Written communication

Feedback skills

Williness to learn

QA experience

Job description

Community Phone is actively seeking a Quality and Compliance Analyst to enhance the accuracy, compliance and quality of every customer interaction. You will monitor real calls, chats, and emails, delivering actionable feedback to drive performance and safeguard standards.

The role values curiosity, attention to detail, and clear writing. A remote-first environment is available, with US EST-based shifts and potential weekend coverage; the company offers performance-based incentives.