QA Specialist at E-Square HR Services – Karachi 2026

Esquaremail; Karachi Division; Vor Ort; PKR 508.000 - 608.000; Vollzeit

Zusammenfassung

E-Square HR Services in Karachi is seeking a QA Specialist to monitor and evaluate calls, ensure SOP compliance, and produce QA reports. A Bachelor's degree is required, and the position offers a monthly salary of PKR 50,000 plus benefits.

Located on MT Khan Road, Karachi, the role emphasizes analytical and reporting skills with a focus on improving call center performance. Ideal candidates have strong communication abilities and QA experience.

Qualifikationen

• Bachelor's degree in a relevant field.
• Strong analytical and communication skills.
• Good reporting and documentation abilities.
• Ability to identify performance gaps and recommend corrective actions.
• Candidates with QA experience will be preferred.

Aufgaben

• Monitor and evaluate calls for Customer Relations (CR) and Domestic call center department.
• Identify performance gaps and ensure compliance with SOPs.
• Maintain daily call monitoring logs and quality reports.
• Provide feedback and coordinate with supervisors for agent improvement.
• Prepare weekly and monthly QA performance reports.

Kenntnisse

Analytical skills

Communication skills

Reporting skills

Documentation skills

QA experience

Ausbildung

Bachelor's degree

Jobbeschreibung

E-Square HR Services is hiring a QA Specialist in Karachi offering PKR 50,000 plus benefits. Bachelor's degree required.

E-Square HR Services, located on MT Khan Road in Karachi, is hiring a QA Specialist. The role offers a salary of PKR 50,000 plus benefits. A Bachelor's degree is required to be considered for this position.

Responsibilities

• Monitor and evaluate calls for Customer Relations (CR) and Domestic call center department.
• Identify performance gaps and ensure compliance with SOPs.
• Maintain daily call monitoring logs and quality reports.
• Provide feedback and coordinate with supervisors for agent improvement.
• Prepare weekly and monthly QA performance reports.

Who Should Apply

• Holders of a Bachelor's Degree.
• Candidates with strong analytical and communication skills.
• Individuals with good reporting and documentation skills.
• Professionals with the ability to identify performance gaps and recommend corrective actions.
• Applicants with relevant QA experience, which will be preferred.