QA & Compliance Lead - B2B Sales Training

Ips Pakistan; Lahore; On-site; PKR 1,200,000 - 2,200,000; Full time

Job summary

IPS (Information Process Solutions) Pakistan is hiring a performance-driven QA, Compliance & Sales Training Manager to elevate quality, drive B2B sales effectiveness, and build a high-performance contact center culture on USA-based campaigns across healthcare, freight logistics, construction, and commercial services.

You will own call quality monitoring, sales compliance, agent training, and floor coaching on our USA-based campaigns.

Qualifications

• Experience in QA & compliance management for USA-based B2B campaigns or international call centers.
• 2–3 years in managerial QA or training roles with 4–8+ years total BPO/call center experience.

Responsibilities

• Monitor and audit B2B sales calls for quality and compliance.
• Own KPI dashboards, QA scorecards and SLA reporting.
• Develop and enforce SOPs, scripts and compliance protocols.
• Run calibration sessions and weekly QA reviews.
• Manage QA analysts, trainers and team leads.
• Deliver performance improvement plans based on QA data.

Skills

B2B QA & compliance

Sales training design & delivery

CRM platforms (Salesforce/HubSpot)

QA tools proficiency

Advanced Excel (dashboards/pivot)

English communication (USA client)

Performance coaching

Tools

QA tools

CRM tools

Job description

IPS (Information Process Solutions) Pakistan is hiring a performance-driven QA, Compliance & Sales Training Manager to elevate quality, drive B2B sales effectiveness, and build a high-performance contact center culture on USA-based campaigns across healthcare, freight logistics, construction, and commercial services.

You will own call quality monitoring, sales compliance, agent training, and floor coaching on our USA-based campaigns.