Protection Case Management Worker

International Rescue Committee; Pakistan; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

The International Rescue Committee (IRC) is seeking a GBV Case Worker to implement case management services in line with IRC policies and GBV guiding principles. You will identify GBV risks, provide survivor-centered support, and maintain confidential case records.

Work will involve coordinating referrals to health, legal, protection, and other services, following Do No Harm and safeguarding standards in humanitarian settings. Strong communication is essential.

Qualifications

• Master's or Bachelor's degree in a relevant field with GBV/protection exposure.
• Strong communication, coordination and interpersonal skills.
• Experience with GBV case management and survivor-centered approaches.

Responsibilities

• Identify and assess GBV risks and needs in assigned catchment areas.
• Provide confidential, survivor-centered case management and referrals.
• Maintain accurate case records in approved systems and follow up.
• Coordinate with service providers and participate in protection meetings.

Skills

Communication

Coordination

Negotiation

Interpersonal skills

Documentation

Report writing

English proficiency

Education

Master's/Bachelor in Social Sciences or related field

Tools

Case management software

Reporting systems

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The GBV Case Worker will be responsible for the effective implementation of GBV case management services, including identification and assessment of GBV risks, case planning, referrals, follow-up, documentation, and case closure, in accordance with IRC policies, SOPs, and GBV guiding principles.

2. Required Qualifications

Master's degree/Bachelor from an HEC-recognized university in Social Sciences, Education, or a relevant field. Relevant qualifications and/or professional experience in GBV, protection, case management, or related humanitarian programming will be preferred. Strong communication, coordination, negotiation, and interpersonal skills. Strong IT and documentation skills, including proficiency in relevant case management and reporting systems. Strong report-writing skills and ability to communicate effectively in English.

3. Experience

At least 3 to 5 years of progressively responsible experience, including at least 1 years of relevant experience in GBV, protection, case management, or humanitarian programming. Demonstrated experience in implementing protection and GBV services for vulnerable communities. Practical experience in GBV case management, referral systems, protection monitoring, and service mapping. Experience working with communities and other relevant stakeholders in humanitarian settings. Previous experience working in Chaghi, Killa Abdullah, Chaman, or similar undefined Protection Case Management Worker Strong experience in reporting, coordination, documentation, and case management.

4. Functional Responsibilities

The GBV Case Worker will be responsible for the effective implementation of GBV case management activities within the assigned catchment areas. The position will work closely with the Protection Manager, relevant service providers, community structures, and other protection actors to ensure safe, accessible, and quality GBV services. Key responsibilities include, but are not limited to: Identify and assess GBV risks, needs, and vulnerabilities of individuals and families. Provide safe, confidential, and survivor-centered case management in line with IRC policies, SOPs, and GBV guiding principles. Conduct intake, assessment, safety planning, case planning, regular follow-up, and case closure. Develop individualized case action plans with survivors and support them to make informed decisions. Provide safe and confidential referrals to appropriate health, MHPSS, legal, protection, and other specialized services. Follow up on referrals and support continuity and quality of services, while respecting the survivor's consent, choices, and confidentiality. Maintain accurate, confidential, and up-to-date case records and documentation in approved case management systems. Identify urgent and high-risk cases and ensure timely escalation through appropriate response mechanisms. Conduct community outreach and awareness activities on GBV risks, available services, rights, and referral pathways. Coordinate with relevant service providers and protection actors while maintaining confidentiality and data protection. Ensure the application of Do No Harm, safety, confidentiality, informed consent, respect, and non-discrimination principles. Support the identification of gaps in GBV services and communicate emerging protection concerns to the Protection Manager. Participate in relevant coordination meetings, trainings, case discussions, and capacity building activities as required. Contribute to regular program reporting, data collection, monitoring, and documentation. Comply with IRC Safeguarding, PSEA, Code of Conduct, data protection, and accountability standards. Perform any other duties assigned by the line manager.

5. Core Competencies

GBV and protection case management expertise. Strong communication and interpersonal skills. Coordination and networking skills. Analytical and problem-solving abilities. Strong documentation and report-writing skills. Ability to work effectively in a humanitarian and changing environment. Commitment to survivor-centered and ethical programming. Ability to maintain confidentiality and professional boundaries.

6. Ethical and Professional Standards

The GBV Case Worker must adhere to IRC's Code of Conduct, Safeguarding standards, Prevention of Sexual Exploitation and Abuse (PSEA) requirements, data protection principles, confidentiality standards, and GBV guiding principles. The staff member must ensure that all interactions and services are provided with respect for the survivor's dignity, safety, choices, and informed consent. Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve.

If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you.

The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.