Project Coordinator

Zones, LLC; Pakistan; On-site; PKR 600,000 - 1,200,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

Access to in-house gym

Complimentary meals

Complimentary meals

In-house gym

Job summary

A global IT solutions provider is looking for a Project Coordinator to enhance customer service for key clients. You will coordinate deployment processes, collaborate across various internal teams, and manage project tools. The ideal candidate has a Bachelor's degree in IT or Business Administration and demonstrates excellent problem-solving and communication skills. Additional perks include life insurance, health insurance options, and access to an in-house gym. This role is based in Pakistan with evening shift timings.

Qualifications

• Bachelor’s degree in IT/Business Administration or any other related field.
• Strong customer service skills and excellent organizational expertise.
• Proficient in dealing with ambiguity and working with multiple tasks.
• Excellent verbal and written communication and organization skills.

Responsibilities

• Coordinate deployment processes effectively alongside internal teams.
• Understand order processing and inventory management principles.
• Manage project tools and drive deployment requirements.
• Maintain project tools including Smartsheets and MS Excel.
• Support runtime project execution with proactive planning and updates.

Skills

Strong customer service skills

Excellent organization skills

Analytical problem-solving

Ability to work independently

Excellent verbal and written communication

Team-oriented

Deadline oriented

Education

Bachelor’s degree in IT/Business Administration or related field

Tools

CRM tools

MS Excel

Smartsheets

Demand planning tools (Kinaxis)

MS Excel

AX

Job description

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer’s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.

What you’ll do as the Project Coordinator

Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Coordination of the deployment processes.
• Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
• Understand Order Processing with attention to detail includes quality checking, releasing and monitoring shipment status
• Working in a team environment
• Developing firm understanding of the principles and best practices of inventory management.
• Managing project tools including Enterprise, such as Client dashboards, Smartsheets and MS Excel
• Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and internal changes.
• Project management experience is a plus

What you will bring to the team

EDUCATION/CERTIFICATION

Bachelor’s degree in IT/Business Administration or any other related field

CERTIFICATES/LICENSES, ETC

• N/A

REQUIRED EXPERIENCE

• Strong customer service skills
• Excellent organization skills and process expertise
• Ability to deal with ambiguity.
• Excellent verbal and written communication skills
• Ability to meet aggressive deadlines
• Analytical with excellent problem-solving skills
• Very driven, team-oriented and active participant in accomplishing team goals
• Ability to work with little or no supervision

Benefits

Zones offers a comprehensive Benefits package. At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Shift Timings: 2:00 P.M to 10:30 P.M (Pk time)