Project Coordinator

Zones IT Solutions; Islamabad; On-site; PKR 600,000 - 1,200,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Pension scheme

Complimentary meals

In-house gym

Job summary

Zones IT Solutions in Islamabad is seeking a Project Coordinator to deliver exceptional customer service and ensure projects meet SLA expectations.

You will coordinate deployments, manage schedules across internal teams, monitor orders and shipments, and maintain accurate dashboards using Kinaxis, ServiceNow, Smartsheets, and MS Excel.

Bachelor’s degree in IT/Business Admin is required; strong communication, organization, analytical abilities and a collaborative, proactive mindset are essential.

Qualifications

• Bachelor’s degree in IT/Business Administration or related field.
• Strong customer service skills.
• Excellent organization skills and process expertise.
• Ability to deal with ambiguity.
• Excellent verbal and written communication skills.
• Ability to meet aggressive deadlines.
• Analytical with excellent problem-solving skills.
• Team-oriented, driven, and able to work with minimal supervision.

Responsibilities

• Coordinate deployment processes.
• Collaborate with multiple internal teams using tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow).
• Understand order processing with attention to detail, including quality checks and monitoring shipment status.
• Work in a team environment.
• Develop understanding of inventory management principles and best practices.
• Manage project tools such as client dashboards, Smartsheets and MS Excel.
• Drive deployment requirements through Kinaxis for orders, schedule changes and internal changes.
• Project management experience is a plus.

Skills

Customer service

Organization skills

Ambiguity handling

Communication skills

Deadline-driven

Analytical thinking

Team player

Independent working

Education

Bachelor’s degree in IT/Business Administration

Tools

CRM

FTM

CIM

AX

Kinaxis

ServiceNow

Smartsheets

MS Excel

Client dashboards

Job description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer’s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.

What You’ll Do As The Project Coordinator

Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Coordination of the deployment processes.
• Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
• Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
• Working in a team environment
• Developing firm understanding of the principles and best practices of inventory management.
• Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
• Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
• Project management experience is a plus

Education/Certification

What you will bring to the team:

Bachelor’s degree in IT/Business Administration or any other related field

Certificates/Licenses, Etc

• N/A

Required Experience

• Strong customer service skills
• Excellent organization skills and process expertise
• Ability to deal with ambiguity.
• Excellent verbal and written communication skills
• Ability to meet aggressive deadlines
• Analytical with excellent problem-solving skills
• Very driven, team-oriented and active participant in accomplishing team goals
• Ability to work with little or no supervision

Zones offers a comprehensive Benefits package

We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Shift Timings: 2:00 P.M to 10:30 P.M (Pk time)