Project Coordinator

Zones IT Solutions; Islamabad; On-site; PKR 558,000 - 893,000; Full time

Benefits offered by this job

Life insurance

Health insurance (optional)

EOBI

Pension plan

Complimentary meals

In-house gym

Job summary

Zones IT Solutions is seeking a Project Coordinator to deliver exceptional service to top-tier clients and meet SLA expectations for deployments. You will manage deployment schedules and coordinate across multiple internal teams using CRM, Kinaxis, ServiceNow, and Smartsheets.

Ideal candidates possess strong customer service, excellent organization, and the ability to handle ambiguity and deadlines while collaborating with cross-functional teams to ensure accurate order processing and on-time

Qualifications

• Strong customer service skills.
• Excellent organization skills and process expertise.
• Ability to deal with ambiguity.
• Excellent verbal and written communication skills.
• Ability to meet aggressive deadlines.
• Analytical with excellent problem-solving skills.
• Team-oriented and proactive.

Responsibilities

• Coordinate deployment processes and schedules.
• Liaise with multiple internal teams via CRM, Kinaxis, CIM, AX, ServiceNow.
• Track order processing, quality checks, and shipment status.
• Work in a collaborative team environment.
• Build understanding of inventory management principles.
• Manage project tools like client dashboards, Smartsheets, and MS Excel.
• Drive deployment requirements through Kinaxis and handle changes.
• Project management experience is a plus.

Skills

Customer service

Organization

Ambiguity handling

Verbal communication

Deadline management

Problem solving

Team collaboration

Independent work

Education

Bachelor’s degree in IT/Business Admin

Tools

CRM

Kinaxis

ServiceNow

Smartsheets

MS Excel

AX

CIM

Job description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

ProjectCoordinatoris a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customers SLA expectations forprojects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.

What you’ll do as the Project Coordinator:

Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordination of the deployment processes.


• Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)


• Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status


• Working in a team environment


• Developing firm understanding of the principles and best practices of inventory management.


• Managing project tools including enterprise, such as Client dashboards, Smartsheets and MS Excel


• Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.


• Project management experience is a plus

EDUCATION/CERTIFICATION:

Bachelor’s degree in IT/Business Administration or any other related field

CERTIFICATES/LICENSES, ETC:

• N/A

REQUIRED EXPERIENCE:

• Strong customer service skills


• Excellent organization skills and process expertise


• Ability to deal with ambiguity.


• Excellent verbal and written communication skills


• Ability to meet aggressive deadlines


• Analytical with excellent problem-solving skills


• Very driven, team-oriented and active participant in accomplishing team goals


• Ability to work with little or no supervision

Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Shift Timings: 8 PM to 5 AM (PK Time)

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