Product Support Specialist - Customer-Obsessed

Podium; Lahore; On-site; PKR 1,339,000 - 2,232,000; Full time

Job summary

Podium in Lahore is seeking a Product Support Specialist to join our on-site team. You will help local businesses grow by resolving product-related inquiries, troubleshooting issues, and collaborating with Product and Engineering.

The role emphasizes customer obsession, rapid problem solving, and effective communication across Email, SMS, Phone, and video calls. Ideal candidates have 1–2 years in Product or Technical Support, strong empathy, and a data-driven mindset.

Qualifications

• 1–2 years of experience in Product or Technical Support.
• Customer-first attitude with strong empathy.
• Experience communicating directly with customers.
• Ability to manage multiple projects concurrently.
• Familiarity with modern web services, APIs and scripting languages.
• Analytical and data-driven problem-solving.

Responsibilities

• Troubleshoot and resolve challenging issues to show value to customers.
• Communicate with customers via Email, SMS, Phone, and Video calls to resolve issues promptly.
• Escalate and vet product-related issues and coordinate with Product.
• Develop feedback loops with the Product team.
• Build and maintain documentation for products and processes.
• Train other teams on products and best practices.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Assist in fixes for code-related issues with Product and Engineering.

Skills

Customer empathy

Customer communication

Project management

Innovation & efficiency

APIs & web services

Tools

APIs

Job description

Podium in Lahore is seeking a Product Support Specialist to join our on-site team. You will help local businesses grow by resolving product-related inquiries, troubleshooting issues, and collaborating with Product and Engineering.

The role emphasizes customer obsession, rapid problem solving, and effective communication across Email, SMS, Phone, and video calls. Ideal candidates have 1–2 years in Product or Technical Support, strong empathy, and a data-driven mindset.