CX-Driven Product Experience Analyst

US Mobile; Lahore; On-site; PKR 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Free Meals & Drinks

Vibrant Startup Culture

Job summary

US Mobile in Lahore is looking for a passionate Product Experience Analyst to enhance customer experiences in the wireless sector. This role involves collaborating across teams, defining customer experience strategies, and continuously innovating based on customer feedback.

The ideal candidate will have a Bachelor's degree and strong communication skills, with a proactive attitude and ability to work flexibly, particularly in evening/night shifts aligned with EST. US Mobile offers comprehensive health coverage, free meals, and a vibrant startup culture.

Qualifications

• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer-centric mindset.
• Ability to work effectively within a team and across departments.
• Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

• Act as the bridge between customers and various departments.
• Define, shape, and implement a comprehensive CX strategy.
• Collaborate with cross-functional teams for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points.
• Monitor customer interactions to ensure adherence to brand values.
• Continuously innovate on the customer experience.

Skills

Strong communication skills

Customer-centric mindset

Team collaboration

Flexibility for evening/night shifts

Proactive attitude

Education

Bachelor's degree in a relevant field

Job description

US Mobile in Lahore is looking for a passionate Product Experience Analyst to enhance customer experiences in the wireless sector. This role involves collaborating across teams, defining customer experience strategies, and continuously innovating based on customer feedback.

The ideal candidate will have a Bachelor's degree and strong communication skills, with a proactive attitude and ability to work flexibly, particularly in evening/night shifts aligned with EST. US Mobile offers comprehensive health coverage, free meals, and a vibrant startup culture.