Proactive Technical Alignment Engineer (TAE)

GXA

Pakistan

On-site

PKR 2,500,000 - 3,500,000

Full time

14 days+

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Job summary

GXA is seeking a Proactive Technical Alignment Engineer (TAE) to guard and enforce technical standards across client environments. This role emphasizes documentation, process, and accuracy, serving as a behind-the-scenes technical steward to enable vCTOs to focus on strategy and growth.

The TAE operates at L3 across Windows Server, AD/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access, delivering health checks, reports, and remediation

Qualifications

7+ years of IT systems/network engineering at an L4 level.
Advanced expertise across Windows Server, Active Directory/Entra ID, Office 365, Azure.
Virtualization (VMware/Hyper‑V), Networking (LAN/WAN, VLANs, firewalls, VPNs).
Intune, endpoint compliance, and conditional access policies.
Strong troubleshooting, diagnostic, and problem isolation skills.
Proven ability to work independently with minimal supervision.
Excellent written and verbal communication skills.
Methodical, detail-oriented, and disciplined approach.

Responsibilities

Perform environment alignment and health checks across client environments.
Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance.
Provide structured reports to vCTOs with risks, gaps, and recommendations.
Handle L3 technical escalations requiring deep domain knowledge.
Maintain and improve documentation in IT Glue and Autotask.
Create repeatable playbooks and process documentation for future reuse.
Collaborate with vCTOs and service teams to ensure standard enforcement.

Skills

Windows Server

Active Directory/Entra ID

Office 365

Azure

VMware/Hyper-V

Networking (LAN/WAN, VLANs, firewalls,

Intune

Endpoint compliance

Conditional access

Troubleshooting

Independent work

Written & verbal communication

Education

Bachelor’s degree in IT or Networking

Tools

Kaseya

N-able

IT Glue

Autotask

Job description

Role Identity The Proactive Technical Alignment Engineer (TAE) is the disciplined guardian of GXA ’s technical standards. They ensure client environments remain aligned, secure, and predictable—building the foundation that allows vCTOs to focus on strategy, relationships, and growth. This role thrives on structure, detail, and accuracy. TAEs are independent problem-solvers, data-driven in their work, and relentless in their pursuit of documentation excellence. They are not client-facing strategists; instead, they are the behind-the-scenes technical stewards who make vCTO conversations possible. To be successful, a TAE must bring very strong, senior-level Systems Engineer (Sr. SE) technical skills —able to operate at an L3 level across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access.

Summary The ideal TAE is not a generalist firefighter —they are a specialized engineer with discipline and precision. They excel in environments where documentation, process, and accuracy are paramount. They thrive in the background, supplying the intelligence that allows vCTOs to shine in front of clients. They are guardians of standards, custodians of documentation, and analysts of technical data. Their work reduces noise, strengthens security, and ensures GXA delivers consistent, proactive service across every client.

Core Traits & Personality

Methodical & Disciplined – Always follows checklists, standards, and procedures with precision.
Detail-Oriented – Notices the gaps others miss; ensures every environment is fully documented.
Independent & Accountable – Requires minimal supervision, owns their results, and consistently delivers.
Analytical & Data-Driven – Enjoys finding patterns in health checks and reports; skilled at root cause analysis.
Structured Communicator – Writes clear, concise, and reliable documentation; communicates issues effectively to vCTOs and technical peers.
Process-Focused – Believes in repeatability, standardization, and continuous improvement.

Primary Responsibilities

Environment Alignment & Health Checks

Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists.
Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance.
Provide structured reports to vCTOs with risks, gaps, and recommendations.
Handle support escalations requiring L3 technical knowledge.
Ensure proactive alignment and remediation in the following core areas:
Windows Server & Active Directory/Entra ID – Validate domain health, replication, GPOs, DNS/DHCP configuration, user/role management, and Entra ID synchronization.
Office 365 & Azure – Review configuration, licensing, security policies, conditional access, and backup solutions; ensure compliance with best practices.
Virtualization (VMware/Hyper-V) – Monitor host/server health, cluster configurations, storage, networking, and failover capabilities.
Networking (LAN/WAN, VLANs, Firewalls, VPNs) – Verify firewall rules, VLAN segmentation, site-to-site/client VPNs, and monitoring for security or performance anomalies.
Endpoint Management (Intune, Compliance & Conditional Access) – Review device enrollment, compliance policies, Intune configurations, patch/update compliance, and conditional access enforcement.

Documentation Excellence

Maintain and improve documentation in IT Glue and Autotask.
Eliminate inconsistencies and ensure “single source of truth” across all client environments.
Create repeatable playbooks and process documentation for future reuse.

Analysis & Standards Enforcement

Identify systemic issues and recurring misalignments across multiple clients.
Suggest remediations and contribute insights to Project Initiation Documents (PIDs).
Provide feedback to refine GXA ’s alignment methodology and technical standards.

Collaboration & Support

Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements.
Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement.
Mentor junior team members and help raise GXA ’s technical maturity.

Success Measures (Key Accountabilities)

Improved Technical Alignment – Client environments consistently meet GXA standards.
Reduced Reactive Noise – Lower recurring tickets and escalations by catching issues early.
Documentation Excellence – IT Glue and Autotask remain accurate, current, and complete.
Analytical Insight – Reports and data directly inform vCTO strategies and client roadmaps.
Standards Advancement – GXA ’s standards evolve through TAE feedback and real-world findings.
Operational Consistency – Health checks and documentation delivered on schedule with precision.
Team Enablement – vCTOs and service teams rely on the TAE’s data to improve client experience.
Professional Growth – Progress toward certifications, advanced technical mastery, and leadership in standards enforcement.

Requirements Technical Must-Haves