Principal Data Analyst, Customer 360 & Graph Intelligence

Datamatics Technologies; Karachi Division, Islamabad; Hybrid; PKR 24,951,000 - 36,041,000; Full time

Job summary

Datamatics Technologies seeks a Principal Data Business Analyst for Customer 360 & Graph Intelligence to bridge business stakeholders with technical teams, shaping enterprise data capabilities across multiple domains. The role emphasizes requirements, workshops, and data-driven use cases.

Key responsibilities include defining KPIs, managing end-to-end delivery, and driving MVP-based backlog planning in a hybrid setup. Immediate joiners preferred.

Qualifications

• 8+ years of relevant professional experience in Business/Data Analytics.
• Proven senior/principal level experience on complex enterprise initiatives.
• Strong requirements gathering, documentation, validation and management.

Responsibilities

• Engage with stakeholders to identify Customer 360, Key Account, Cross-Business, and Graph Intelligence use cases.
• Define and document user personas, processes, workflows, journeys, KPIs, outcomes.
• Create BRDs, functional specs, process flows, use cases, and user stories.
• Analyze relationships among customer, account, asset, product, contract, finance, service, and data.
• Support capabilities for Key Account Management, loyalty, Share of Wallet, cross-sell, retention, risk insights.
• Manage stakeholder feedback during solution design, development, UAT, rollout, adoption.
• Assess and prioritize use cases by value, data, feasibility, adoption, alignment.
• Support roadmap, MVP definition, backlog refinement, prioritization.
• Assist in developing business cases and measurable outcomes.

Skills

8+ years exp

Senior/Principal level

Requirements gathering

User stories & BRDs

Workshop facilitation

Stakeholder mgmt

Enterprise data platforms

Customer data knowledge

Translate business problems

KPIs & outcomes

Delivery lifecycle

Analytical skills

MVP & backlog planning

Communication

Cross-functional / multinational

Graph Intelligence

Education

Bachelor's degree

master's MBA advantageous

Tools

Azure DevOps

Confluence

Jira

CRM systems

MDM

Job description

Datamatics Technologies seeks a Principal Data Business Analyst for Customer 360 & Graph Intelligence to bridge business stakeholders with technical teams, shaping enterprise data capabilities across multiple domains. The role emphasizes requirements, workshops, and data-driven use cases.

Key responsibilities include defining KPIs, managing end-to-end delivery, and driving MVP-based backlog planning in a hybrid setup. Immediate joiners preferred.