Pos Operations Specialist

360 Xcel; Karachi Division; On-site; PKR 893,000 - 1,674,000; Full time

Job summary

360 Xcel seeks a POS Operations Specialist to be based on-site in Karāchi, overseeing daily POS performance and ensuring system reliability in busy commercial settings.

You will troubleshoot issues, coordinate with internal teams and partners, assist with deployments and upgrades, and document procedures while training end users on best practices for smooth operations.

Qualifications

• Experience with POS operations in retail, restaurant, or similar environments.
• Ability to document findings and follow structured resolution processes.
• Strong communication and collaboration with vendors and on-site staff.

Responsibilities

• Monitor daily POS performance and ensure system stability on-site.
• Troubleshoot technical and operational issues and coordinate with partners.
• Assist with POS deployments, upgrades, and configuration testing.
• Document incidents, resolutions, and processes for future reference.
• Train end users on POS functionality and best practices during business hours.

Skills

POS operations

System configuration

Troubleshooting basics

Strong communication

IT infrastructure basics

Field support

Deployment experience

Education

IT/Engineering background

Job description

Company Description

360 Xcel engineers and integrates technology systems that keep modern commerce and industry running smoothly. The company delivers unified operating platforms across point-of-sale, energy infrastructure, artificial intelligence, robotics, and full-stack systems integration. Its model consolidates multiple systems and vendors into one structured plan, one accountable team, and one clearly defined outcome, covering discovery, solution design, deployment, integration, quality assurance, and scale. Every engagement is tailored to real operating environments, including active sites, production floors, facilities, and complex operational demands. POS, energy, AI, and robotics are aligned into a single integrated system to support retailers, restaurants, warehouses, manufacturers, utilities, and enterprise organizations.

Role Description

The POS Operations Specialist is an on-site role based in Karāchi, focused on supporting and managing point-of-sale systems in active commercial environments. This role involves monitoring daily POS performance, troubleshooting technical and operational issues, and coordinating with internal teams and external partners to ensure systems remain stable and reliable. The specialist will assist with POS deployments and upgrades, test and validate new configurations, and document processes, incidents, and resolutions. Responsibilities include training end users on POS functionality and best practices, providing timely support during business hours and peak periods, and contributing feedback to improve workflows and integration with other systems. The position requires consistent presence on site to respond quickly to operational needs and maintain strong relationships with stakeholders.

Qualifications

• Experience with POS systems operations, configuration, and basic troubleshooting in retail, restaurant, or similar environments.
• Ability to analyze operational issues, document findings, and follow structured procedures for resolution and escalation.
• Strong communication and collaboration skills to work with technical teams, vendors, and on-site staff.
• Comfort working in live, high-demand environments, with attention to detail and a focus on reliability and service quality.
• Basic understanding of IT infrastructure concepts (networks, peripherals, hardware/software interactions) is beneficial.
• Prior experience in technology deployment, field support, or operations in commerce, facilities, or industrial settings is an advantage.
• Relevant education or training in information technology, engineering, or a related field is preferred, or equivalent practical experience.