People Experience Specialist

Disrupt.com; Karachi Division; On-site; PKR 900,000 - 1,800,000; Full time

Job summary

Disrupt is seeking an Experience Specialist who sits at the intersection of HR operations and human experience, owning the employee journey from application to offboarding. You will fix broken processes, deploy AI as a daily tool, and ensure a smooth, engaging employee experience across onboarding, recognition, and policy support.

You will partner with the Head of People Experience to keep operations running and to build scalable People Ops processes and internal HR tech initiatives.

Qualifications

• 1–3 years of experience in HR operations or people experience roles.
• Strong attention to detail and genuine curiosity about people.
• AI fluency and ability to use AI tools to work faster and smarter.
• Strong written communication for policies, messages, and emails.
• Organised, proactive, and capable of spotting and filling gaps.
• Comfortable with data; able to build trackers and analyze numbers.

Responsibilities

• Own People Operations: health insurance admin, exits, settlements, and compliance within timelines.
• Own People Experience: onboarding, journey touchpoints, recognition, pulse surveys, policy drafting, events.

Skills

Attention to detail

AI fluency

Written communication

Organised and self-driven

Data analysis

Tools

Odoo

Job description

At Disrupt, People Experience is not a support function, it is the product. Every touchpoint an employee has with us, from the moment they apply to the day they leave, is something we design and own.

We are looking for an Experience Specialist who lives at the intersection of HR operations and human experience. Someone who sees a broken process and fixes it before anyone complains. Someone who uses AI not as a novelty but as a daily tool. Someone who cares deeply about how people feel at work and has the operational muscle to actually make things better.

This role will take over full ownership of our People Ops function, driving experience improvements across the employee journey. You will work directly with the Head of People Experience and be the engine that keeps everything running while we build something great.

What You Will Own

People Operations

• Health insurance administration, enrollments, exits, claims coordination
• Exit management, full clearance process, experience letters, final settlements within defined timelines
• HR documentation, contracts, letters, offer packs, and policies. Standardised and ready in under 48 hours
• EOBI and statutory compliance, SESSI, PESSI, PF contributions tracked and submitted

People Experience

• New joiner onboarding experience, Day 1 readiness, joining kit, buddy coordination, 30-60-85 day check-ins
• Employee journey touchpoints, recognition moments, anniversaries, birthdays, milestones
• Voice of Disrupt, managing and monitoring the feedback tool across physical touchpoints
• Pulse surveys and listening, designing, running, and sharing insights from monthly pulse
• Policy support, drafting, reviewing, and publishing HR policies with clear employee-facing language
• Experience calendar, coordinating events, wellness activities, and community moments

AI and Operational Intelligence

• Use AI tools daily to automate repetitive HR operations tasks
• Build dashboards, trackers, and reports that give real-time visibility on people data
• Identify and eliminate friction in HR processes before employees feel it
• Support the development of Wingy, Voice of Disrupt, and other internal HR tech initiatives

What We Are Looking For

Must Haves

• 1 to 3 years of experience in HR operations or people experience roles
• Strong attention to detail. Genuine curiosity about people, you notice how others feel and you care about it
• AI fluency, you already use AI tools to work faster and smarter, not just occasionally
• Strong written communication, you can write a policy, a WhatsApp message, and an email in the right tone for each company event.
• Organised and self-driven, you do not wait to be told, you spot the gap and fill it
• Comfortable with data, you can build a tracker, analyse a number, and present a finding

Good to Have

• Experience with Odoo or any HRMS platform
• Background in both operations and engagement or events coordination
• Familiarity with Pakistan labour law basics, EOBI, SESSI, PF, probation rules
• Experience building or running pulse surveys or listening tools

What Success Looks Like in the First 90 Days

• Voice of Disrupt touchpoints active and first data set reviewed
• At least two friction points in the employee journey identified and fixed
• You are the person the team comes to when something is stuck because you always have the answer or find it fast