Partner Customer Care (Field Service Engineer)

F. Hoffmann-La Roche AG; Karachi Division; On-site; PKR 1,800,000 - 2,600,000; Full time

Job summary

Roche in Karachi, Pakistan seeks a Field Service Engineer to drive on-site installations, provide hands-on technical support, and ensure equipment reliability for core lab customers. You will work across pre- and post-sales processes, training users and delivering timely service.

The ideal candidate holds a Bachelor's in Bio Medical & Electronics, 3–4 years' experience with laboratory instruments, is fluent in English and Urdu, travels as needed, and is comfortable with irregular hours.

Qualifications

• Bachelor's degree in Bio Medical & Electronics.
• Hands-on experience with instruments used in Research/Clinical/Hospital labs.
• 3–4 years of experience minimum.
• Well-organized with strong planning and prioritization.
• Willing to travel and work irregular hours.
• Fluent in English & Urdu.

Responsibilities

• Support pre- and post-sales processes with technical expertise and services.
• Lead on-site installations and urgent repair projects with swift resolutions.
• Advise customers and colleagues on best use and maintenance of instruments/equipment.
• Implement instruments on customer sites and provide training for proper use.
• Provide on-site and remote phone support for troubleshooting and servicing.
• Perform preventive maintenance following defined standards.

Skills

Technical support

On-site service

Customer communication

Troubleshooting

Education

Bachelor's degree in Bio Medical & Electronics

Tools

Diagnostics software

Calibration tools

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love

As a Partner Customer Care( Field Service Engineer), you will play a key role in ensuring our customers' success by providing technical support and services. If you're excited by the prospect of working hands-on with ground breaking instruments and equipment while contributing to both pre and post-sales processes, this role is for you.

The location is Karachi, Pakistan.

Your Opportunities

• You will support pre- and post-sales processes with your technical expertise and provision of services in the core lab customer area.
• You drive on-site installations and handle urgent repair projects, ensuring swift resolutions.
• You advise customers and colleagues on the best use and maintenance of our instruments/equipment, ensuring they have access to critical technical insights.
• You implement our instruments/equipment at customer sites, providing vital training for proper use.
• You provide on-site and remote phone support, offering expert guidance on troubleshooting and servicing.
• You perform preventive maintenance in line with defined standards, ensuring equipment is always in top condition.
• You decontaminate, pack, and return instruments/parts according to procedures, handling any technical complaints with efficiency and care.

Who You Are

• You hold a Bachelor Degree in engineering in Bio Medical & Electronics from a recognized university of Pakistan.
• You bring hands-on experience working with instruments used in Research and/or Clinical or Hospital labs.
• Min 3 to 4 years of Experience.
• You are organized and methodical, with strong planning and prioritization skills.
• You are flexible, willing to travel, and comfortable working unsociable or irregular hours when needed.
• You are fluent in English & Urdu.

What we offer

• Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently.
• Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.
• Roche encourages a high-performance culture where you are empowered and trusted to make decisions.
• We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.
• Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.
• We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community.
• We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.
• We are proud of who we are, what we do, and how we do it.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are many, working as one across functions, across companies, and across the world. We are Roche.