Operations Support Associate - Healthcare

MCG Technologies; Islamabad; On-site; PKR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

EOBI

Leave Encashment

Sponsored Certifications

Job summary

MCG Technologies in Islamabad is seeking an Operations Support Associate to serve as the primary contact for patients, handling registration, scheduling, and insurance coordination to ensure smooth care journeys.

You will work onsite during 6:00 PM - 3:00 AM shifts, collaborating with clinical and admin teams to maintain accurate records and deliver exceptional service.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or a relevant field.
• Prior experience in healthcare administration, patient registration, or customer service is strongly preferred.
• Knowledge of medical terminology, insurance processes, and health record systems is a plus.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask effectively in a fast-paced environment with strong attention to detail.
• Commitment to patient centric service and teamwork.

Responsibilities

• Respond to appointment requests, calls, emails, and messages.
• Greet patients with professionalism, empathy, and compassion.
• Address patient inquiries and resolve concerns in a timely and courteous manner.
• Register patients for appointments and procedures; schedule accordingly.
• Verify insurance coverage and assist with pre-authorizations; collect co-pays and maintain records.
• Collaborate with clinical and administrative teams to ensure smooth patient flow and confidentiality.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem-solving

HIPAA knowledge

Education

Bachelor's degree in Healthcare Administration, Business, or a relevant field

Tools

Health record system

Job description

About the opportunity

Reports to: Operations Manager

Location: E-11/2, Islamabad (Onsite)

Timings: 6:00 PM - 3:00 AM

Role @ MCG Technologies

As the Operations Support Associate, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience throughout their care journey. This role focuses on delivering high-quality customer service while managing patient registration, appointment scheduling, and insurance coordination. By maintaining accurate patient information and supporting efficient workflows, you will play a vital role in enabling smooth healthcare operations and enhancing patient satisfaction.

How You Will Contribute?

Patient Interaction & Service Excellence

• Respond to appointment requests, phone calls, emails, and electronic messages
• Greet patients with professionalism, empathy, and compassion
• Address patient inquiries and resolve concerns in a timely and courteous manner
• Ensure a positive patient experience at every touchpoint

Patient Registration & Scheduling

• Accurately register patients for appointments, procedures, and hospital admissions
• Schedule, reschedule, and confirm appointments using the health record system
• Collect and update patient demographic and insurance information
• Ensure timely coordination of exams, procedures, and tests

Insurance & Financial Coordination

• Verify insurance coverage and obtain necessary pre-authorizations
• Explain benefits and coverage details to patients when required
• Collect and process co-pays, deductibles, and other financial responsibilities
• Maintain accuracy and transparency in all financial transactions

Operational Support & Coordination

• Collaborate with clinical and administrative teams to ensure smooth patient flow
• Maintain accurate and up-to-date patient records in the system
• Support day-to-day operational processes to enhance efficiency
• Perform additional duties as assigned by the manager or supervisor

Compliance & Confidentiality

• Maintain patient confidentiality in compliance with HIPAA and organizational policies
• Ensure adherence to healthcare regulations and internal procedures
• Handle sensitive information with discretion and professionalism

What Makes You a Great Fit?

• Bachelor’s degree in Healthcare Administration, Business, or a relevant field
• Prior experience in healthcare administration, patient registration, or customer service is strongly preferred
• Knowledge of medical terminology, insurance processes, and health record systems is a plus
• Strong interpersonal, communication, and problem-solving skills
• Ability to multitask effectively in a fast-paced environment with strong attention to detail
• Commitment to patient centric service and teamwork

What will fuel your success?

• Global exposure with real responsibilities
• Skill-based career growth
• Structured learning and mentorship
• Clear expectations and transparent processes
• Culture built on trust and respect
• Growth oriented mind-set

What perks and benefits do we offer?

• Health Insurance
• Life Insurance
• EOBI
• Leave Encashment
• Sponsored Certifications

At MCG Technologies, we build global careers through international exposure, structured professional growth, and a culture grounded in trust, performance, and inclusion. Our teams work in a client-aligned, collaborative environment that supports continuous learning, accountability, and career development. We empower professionals to grow skilfully while contributing to meaningful outcomes for international clients and partners