Operations Officer / Executive

ACE Money Transfer; Pakistan; On-site; PKR 1,339,000 - 2,009,000; Full time

Job summary

ACE Money Transfer in Lahore, Pakistan, is seeking an Operations Officer/Executive to manage payments processing and backend reconciliations. You will ensure accuracy and timely processing via API/FTP, resolve issues, and coordinate with CX and other departments to maintain smooth operations.

The role requires a Bachelor’s degree in Business/Finance and experience in payment operations, with strong attention to detail and SLA adherence.

Qualifications

• Bachelor's degree in business, finance or a related field.
• Experience in payment/backend operations, remittance, or transaction processing.
• Familiarity with API/FTP-based payment systems and reconciliation.
• Strong attention to detail and ability to meet SLA deadlines.
• Good coordination with CX and other departments.

Responsibilities

• Ensure payments are processed accurately and on time through API, FTP, and system logs.
• Make changes to backend payments to resolve customer issues.
• Handle payment cancellations with zero errors and follow up on CX tickets.
• Generate regular reports and monitor the daily partner reports.
• Collaborate with other departments to resolve operational issues and meet KPIs.

Skills

Payment operations

Backend payments

API/FTP integration

Attention to detail

Cross-functional coordination

Education

Bachelor's degree in Business/Finance

Tools

API/FTP systems

Job description

Operations Officer / Executive

| Job Title | Operations Officer / Executive |
| Department | Operations |
| Reporting To | Team Lead |
| Company Name | ACE Money Transfer |
| Location | Lahore, Punjab |
| EmploymentType | Full Time |

About Us:

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries

Key Responsibilities

• Ensure payments are processed accurately and on time through API, FTP, and system logs.
• Make necessary changes to backend payments to help resolve customer issues.
• Handle payment cancellations and ensuring 0% error.
• Follow up properly on support tickets raised by the Customer Experience (CX) team.
• Help arrange and send proof of payment for chargeback cases.
• Check and follow up on emails regularly to resolve any pending tasks.
• Monitor recovery transactions and follow up to ensure they are completed on time.
• Work closely with other departments to solve any operational issues.
• Make sure to follow up on all open CX tickets within the given time (SLA).
• Keep an eye on the system to catch any delays or problems in payment processing.
• Maintain and update the daily partner challenge report.
• Identify and fix any problems related to operations or payments before they grow.
• Ensure all processes follow the rules and regulatory standards.
• Prepare regular reports and highlight any pending or delayed issues.
• Work well with your team to keep operations running smoothly.
• Quickly report any risks or issues that could affect payment processing to the Team Lead.
• Any additional task given by the Team Lead, or the Manager – Payment Operations.
• Make sure the department KPIs (Key Performance Indicators) are met.

Required Skills & Qualifications

• Bachelor’s degree in Business, Finance, or a related field.
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• Prior experience in payment/backend operations, remittance, or transaction processing.
• Working familiarity with API/FTP-based payment systems and reconciliation.
• Strong attention to detail; comfortable operating within SLA-driven deadlines.
• Good coordination skills for working with CX and other departments.

Key Performance Indicators (KPIs)

• Reduction in Payment cancellation error rate.
• SLA adherence on CX ticket resolution.
• Timeliness of recovery transaction follow-up and closure.
• Accuracy and timeliness of the daily partner challenge report.
• Achievement of assigned department KPIs.

ACE Money Transfer profile:https://acemoneytransfer.com/company-profile