Client Success Manager Trainee

Zones, LLC; Pakistan; On-site; PKR 446,000 - 670,000; Full time

Benefits offered by this job

Life insurance

Health insurance (optional)

EOBI

Pension scheme

Complimentary meals

In-house gym

Job summary

Zones, LLC is seeking a Client Success Manager Trainee to ensure client satisfaction through accurate order processing, strong customer relationships, and proactive service delivery. You will manage quotes, inventory coordination, and collaborate with Sales and PMO on new rollouts in a fast-paced environment.

The role emphasizes independence, effective communication, and a focus on new accounts during the first six months while supporting at-risk accounts on the Service Desk.

Qualifications

• Experience in enterprise-level sales and customer relationships.
• Strong organization and process expertise.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Process orders and quotes accurately and timely.
• Build and maintain relationships with Zones customers.
• Provide customer operational and reporting support.
• Coordinate sourcing and inventory-related requests.
• Support project management and account planning.

Skills

Order Fulfillment

Relationship Building

Customer Service

Sourcing

Project Management

Education

Bachelor's degree in business administration or any other field

Graduate – Any Specialization

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’sreally onlyone: Zones – First Choice for IT. TMTM

Position Overview:

As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.

What you’ll do as the Client Success Manager Trainee

Employees employed in the role of Client Success Manager Trainee shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• OrderFulfillment– Process orders and quotes in a timely and accurate manner.
• Relationship Building – Interact and build relationships with customerson a daily basis.
• Customer Service – Provide for Customer operational and reporting needs.
• Sourcing – Process, coordinate and manage to offcatalog customer requests.
• Project Management – Conduct account planning and coordination of needs.
• A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.

Process

List critical processes this individual will undertake to achieve targeted results.

• OrderFulfillment– Process orders and quotes in a timely and accuratemanner
• Create quotes and orders flawlessly.
• Meet or exceed customer/contract SLAs on Quote delivery
• Meet or exceed customer/contract SLAs on Order placement
• Continuously monitor open orders and expedite whereneeded
• Provide comprehensive and timely communication to customers andSales
• Relationship Building – Develop solid relationships with Zones customers.
• Interact with customerson a daily basis.
• Establish relationships with multiple people in multipledepartments
• Constantly communicate outstanding orders,constraints and alternatives.
• Coordinate and encourage Zones team member interactions with accounts
• Customer Service – Provide for Customer operational and reporting needs.
• Provide proactive action to provide5 starservice.
• Have a complete understanding of the Zones ServiceCatalog
• Be the first and primary line of contact on all customer issues andconcerns
• Engage Sales to coordinate communication of service and needs.
• Ensure that timely and impactful reporting is provided to thecustomer
• Sourcing – Process, coordinate and manage to offcatalog customer requests.
• Ensure customcatalog maintenance on Zones Connect
• Process project worksheets for inventoryallocations
• Monitor and coordinate inventory management activities. (Hardware)
• Monitor and provide support activities on Customer contracts (Software)
• Project Management – Conduct account planning and coordination of needs.
• Actively participate in pipeline growth and maintenance activities
• Uncover future needs through constant value driven interactions.
• Understand account dynamics and look for ways to increaseprofitability
• Understand Zones automation capabilities and look for opportunities to provide those services to customers.
• Coordinate with PMO or Enterprise Operations on new customer rollouts

What you will bring to the team:

• Graduate – Any Specialization.
• Experience in Enterprise levelsales
• Strong customer service skills and commitment to meet or exceed customerrequirements
• Excellent organization skills and process expertise
• Ability to work in a fast-paced environment and meet aggressivedeadlines
• Excellent verbal and written communication skills
• Ability to negotiate, influence, andpersuade
• Analytical with excellent problem-solving skills
• Ability to work with little or no supervision.
• Bachelor's degree in business administration or any other Field
• Minimum 2-3 years of experience.

Zones offers a comprehensive Benefits package

We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job timings: 8:00 PM to 5:00 AM (Pk time)