Network, Support & Security Executive

acemoneytransfer; Kharian; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

ACE Money Transfer is seeking an IT Support professional to join our Pakistan team. You will handle network and IT support tickets, administer Microsoft 365 and Google Workspace, manage AD and VPN access, and maintain security across endpoints.

Responsible for backups, firewall upkeep, and asset documentation, you will partner with HR/Admin to onboard and offboard staff. You will ensure BitLocker encryption, monitor patching and access controls, and assist with security audits to meet

Qualifications

• Bachelor's degree in IT, Computer Science, Networking, or a related field.
• 1–3 years of experience in IT support, network support, system administration, or security operations.
• Certifications such as CCNA, Microsoft 365, Google Workspace, Fortinet, Sophos, or ITIL preferred.
• Practical experience with AD, firewall management, cloud administration, backup verification, and endpoint security an advantage.
• Strong knowledge of networking, firewalls, routers, switches, and access points.
• Hands‑on experience with Active Directory, Microsoft 365, and Google Workspace.
• Understanding of VPN, endpoint security, BitLocker, patching, and backup processes.

Responsibilities

• Resolve assigned network and IT support tickets within defined SLA and priority timelines.
• Provide timely support for users related to network connectivity, system access, Microsoft 365, Google Workspace, VPN, and other IT services.
• Ensure personal queue tickets are monitored, updated, and closed with proper resolution notes.
• Coordinate with internal teams for escalations and follow-ups where required.
• Manage user accounts, groups, permissions, licenses, and access rights in Microsoft 365 and Google Workspace.
• Monitor and maintain cloud app security and access hygiene.
• Create AD accounts, email accounts, network access, VPN access, and required permissions for new joiners on Day 1.
• Disable leaver accounts and revoke access on exit day.
• Update access records and coordinate with HR/Admin for joiner/leaver information.
• Maintain firewall, routers, switches, access points, and other network devices.
• Monitor UniFi AP uptime, performance, and coverage across sites.
• Troubleshoot network connectivity, Wi‑Fi, routing, and firewall issues.
• Ensure network uptime and performance per SLA.
• Monitor and maintain assigned servers; perform health checks.
• Execute and verify daily backups; report failures and take corrective action.
• Ensure encryption of company assets with BitLocker and monitor compliance.
• Support IT security audits and compliance reporting.

Skills

Networking knowledge

Active Directory

VPN

Endpoint security

Education

Bachelor's degree in IT/CS/Networking

Tools

AD

Microsoft 365

Google Workspace

Fortinet/Sophos

ITIL

Job description

About Us: ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100+ countries.

Key Responsibilities

IT Support & Service Delivery

• Resolve assigned network and IT support tickets within the defined SLA and priority timelines.
• Provide timely support for users related to network connectivity, system access, Microsoft 365, Google Workspace, VPN, and other IT services.
• Ensure personal queue tickets are monitored, updated, and closed with proper resolution notes.
• Coordinate with internal teams for escalations and follow-ups where required.

Microsoft 365 & Google Workspace Administration

• Manage user accounts, groups, permissions, licenses, and access rights in Microsoft 365 and Google Workspace.
• Ensure cloud-based applications are properly administered and aligned with company access policies.
• Support email, drive, shared mailbox, and collaboration platform-related issues.
• Monitor and maintain cloud app security and access hygiene.

Joiner, Mover & Leaver Access Management

• Create AD accounts, email accounts, network access, VPN access, and required permissions for new joiners before or on Day 1.
• Ensure passwords and initial access are configured securely.
• Disable leaver accounts and revoke access on the same day of exit.
• Update access records and coordinate with HR/Admin for joiner and leaver information.

Network & Firewall Maintenance

• Maintain firewall, routers, switches, access points, and other network devices.
• Monitor UniFi AP uptime, performance, and coverage across all assigned sites.
• Troubleshoot network connectivity, Wi‑Fi, routing, and firewall‑related issues.
• Ensure network uptime, stability, and performance are maintained as per SLA.

Server Availability & Backup Management

• Monitor and maintain assigned servers and services to ensure high availability.
• Perform regular health checks for servers, network services, and critical systems.
• Execute and verify daily backups as per backup policy.
• Report backup failures immediately and ensure corrective action is completed.

Endpoint Security & BitLocker Compliance

• Ensure all company laptops and desktops are encrypted with BitLocker.
• Monitor encryption coverage and report non‑compliant devices.
• Support endpoint security enforcement and device compliance activities.
• Maintain records of encrypted and non‑encrypted company assets.

Risk, Security & Compliance

• Deploy critical patches within the defined MTTP target, especially within 7 days for critical patches.
• Conduct quarterly VPN access reviews and remove inactive or unauthorized users.
• Perform quarterly AD access reviews, including group memberships and stale accounts.
• Ensure AD password policy compliance for all users.
• Support IT security audits and compliance reporting where required.

Asset & Documentation Management

• Update IT asset records within 24 hours of any asset change, assignment, replacement, or return.
• Maintain updated documentation for network devices, SSIDs, AP layouts, switch configurations, and firewall details.
• Ensure network and system documentation is accurate, complete, and available for review.
• Support asset tracking, tagging, and governance activities.

Required Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Networking, or a related field.
• 1–3 years of experience in IT support, network support, system administration, or security operations.
• Certifications such as CCNA, Microsoft 365, Google Workspace, Fortinet, Sophos, or ITIL will be preferred.
• Practical experience with AD, firewall management, cloud administration, backup verification, and endpoint security will be an advantage.
• Strong knowledge of networking, firewalls, routers, switches, and access points.
• Hands‑on experience with Active Directory, Microsoft 365, and Google Workspace.
• Understanding of VPN, endpoint security, BitLocker, patching, and backup processes.

ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile