Marketplace Operations Lead

Keka Technologies Private Limited; Karachi Division; On-site; PKR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Flexible Time Off

Agile Everything

Certified for Excellence

Beyond the Code: Giving Back Matters

Diversity Isn’t Just a Buzzword

Job summary

Snoonu is seeking a Marketplace Operations Manager to lead the operational strategy for non-warehouse merchants, ensuring end-to-end order lifecycle efficiency, strong service levels, and scalable processes. You will design SOPs and workflows, collaborate with Merchant Success, Category, Customer Service, and Logistics teams, and present performance insights to leadership.

The ideal candidate holds a Bachelor’s degree in Business Administration, Operations, or a related field and has 3–5 years’

Qualifications

• Bachelor's degree required in a relevant field.
• 3–5 years of marketplace operations, logistics, supply chain, or e‑commerce operations.

Responsibilities

• Own end-to-end operational performance of merchants across the entire order lifecycle — order acceptance, fulfillment, shipping, delivery, and post-delivery.
• Track and drive improvement in Order Fulfillment Rate and Order Fulfillment Time (TAT) to ensure merchants ship within committed SLAs.
• Monitor and reduce Order Cancellation Rate by identifying root causes and driving corrective action with merchants.
• Design and structure the overall marketplace operations flow — onboarding, processing, exception handling and escalation management.
• Define escalation matrices and turnaround-time standards for issue resolution.
• Work closely with Merchant/Seller Success, Category, Customer Service, and Logistics teams to align on performance issues and resolution ownership.
• Prepare and present regular performance reviews and business reviews to leadership, highlighting trends, risks, and improvement plans.

Skills

Analytical skills

Excel/SQL/BI

Cross-functional

Process design

Project management

Leadership communication

Education

Bachelor's degree in Business Administration, Operations, Supply Chain, Engineering, or related field

Tools

Excel

SQL

BI dashboards

Job description

Snoonu is seeking a Marketplace Operations Manager to lead the operational strategy for non-warehouse merchants, ensuring end-to-end order lifecycle efficiency, strong service levels, and scalable processes. You will design SOPs and workflows, collaborate with Merchant Success, Category, Customer Service, and Logistics teams, and present performance insights to leadership.

The ideal candidate holds a Bachelor’s degree in Business Administration, Operations, or a related field and has 3–5 years’