Manager Technology - Retail Platform Service

TechSurge Inc; Karachi Division; On-site; PKR 2,232,000 - 3,348,000; Full time

Job summary

TechSurge Inc in Karachi seeks an experienced IT project lead to drive large-scale initiatives in ATM and digital channels, ensuring smooth delivery with minimal escalations and strong stakeholder collaboration.

You will plan and estimate work, track progress against SLAs, provide robust solutions, and lead 24x7 support while identifying system improvements, potential revenue opportunities, and efficient maintenance plans.

Qualifications

• 6+ years of IT experience with production and development support.
• Excellent analytical skills.
• Strong verbal and written communication.
• Hands-on experience with ATM channels.
• Desirable knowledge of ATM channels (REST / SOAP).
• Good cards acquiring business knowledge & understanding ATM Channels & Digital channel.

Responsibilities

• Lead projects with minimal escalations from business and third-party stakeholders.
• Plan and estimate project work, keeping the plan up to date.
• Track and monitor project progress per plan and SLAs.
• Provide solutions for business requirements and minimize defects through the project lifecycle.
• Lead 24x7 support for ATM and Digital channels.
• Monitor system performance and proactively report issues and provide solutions.
• Support service tickets and perform root cause analysis; fix bugs as needed.
• Lead the team to resolve complex issues.
• Identify system improvements and simplify system complexity.
• Identify revenue opportunities and provide constructive suggestions.
• Lead development and compliance mandates.
• Plan and provide support on cards acquiring system maintenance activities.
• Build proper backups for the team.
• Proactively ensure testing of desired functionality.
• Ensure changes are tracked throughout the project.
• Report project status to Team Lead and customer with status reports.
• Participate in and ensure reviews for all deliverables (code, docs, test plans).
• Conduct project meetings.

Skills

Project management

Stakeholder management

Analytical skills

Communication

ATM channels

REST/SOAP

Cards acquiring

Job description

Job Description

• Lead the projects smoothly by ensuring zero/minimum escalations from business and third-party stakeholders
• Planning and estimating for the project, keeping the plan up to date
• Tracking and monitoring the project as per the plan/SLAs agreed with users
• Provide desired solution for business requirements and ensure minimum defect leakages from requirement (Scope), design, development and testing phases of the project
• Lead and provide 24x7 support for the ATM & Digital channel
• System monitoring – Ensure all key/high impact areas are monitored. Pro‑actively report the issues, analyze and provide solution.
• Service tickets support – Monitor and support service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.
• Lead the team to resolve complex issues
• Identify system improvements and simplify the system complexity
• Identify revenue opportunities and make constructive suggestions
• Lead the development & support on the compliance mandates
• Plan and provide support on cards acquiring system maintenance activities
• Build proper backups for the team
• Pro‑actively ensure testing of the desired functionality
• Ensure changes are being tracked throughout the project
• Reporting project status to Team Lead and customer by providing status reports
• Participate and ensure Review is being done for all the project deliverables (Code, Functional document, Technical document, test plan, test cases, implementation plan, handover plan)
• Conducting project meetings

Required Experience and Skills

• 6+ years of relevant experience in IT with production & development support experience
• Excellent analytical skills
• Good oral / written communication skills
• Hands‑on experience and good experience on ATM Channels
• Desirable knowledge on ATM Channels (REST / SOAP)
• Good cards acquiring business knowledge & understanding ATM Channels & Digital channel