Manager Operations

Connect Logistics; Karachi Division; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Connect Logistics seeks an experienced Manager Operations to lead daily warehouse activities, ensure client satisfaction, and drive facility performance. The role blends pharma know-how (Pharm-D) with hands-on operational leadership to optimize workflows, manage budgets, prevent stock losses, and steer a high-performing team while maintaining QSHE standards.

You will oversee inbound, warehousing, outbound distribution, and collaboration with QA, IT, and Finance to ensure compliant, efficient

Qualifications

• Pharm-D degree mandatory.
• 5–7 years of progressive operational management experience in 3PL or pharma distribution.
• Experience with SAP/Oracle ERP, Advanced Excel, and data analytics.

Responsibilities

• Direct inbound, warehousing, value-added services, and outbound operations by policy.
• Design data-driven strategies to streamline supply chain processes.
• Ensure GDP/GMP pharma standards and customer SLAs compliance.
• Prepare annual budgets, monitor expenditures, and drive cost reductions.
• Implement robust security and loss-prevention measures for inventory.
• Drive KPI reporting and translate metrics into improvement plans.
• Mentor and develop a high-caliber warehouse team.
• Coordinate with Admin, IT, QSHE and Finance for cross-departmental goals.

Skills

P&L management

Budget control

Workforce leadership

Negotiation skills

Client management

KPI reporting

Process optimization

Education

Pharm-D

Tools

SAP

Oracle ERP

Advanced Excel

Logistics data analytics

Job description

As Manager Operations, you will lead daily warehouse operations, client satisfaction, and overall facility performance. Bringing together a strong pharmaceutical background (Pharm-D) and operational expertise, you will focus on improving workflows, managing budgets, preventing stock losses, and leading a strong team while ensuring complete compliance with QSHE rules, legal regulations, and client service standards.

Responsibilities

• Operational Leadership & Execution: Direct all inbound, warehousing, value-added services, and outbound distribution operations by establishing, implementing, and enforcing operational, program, and personnel policies.
• Strategic Planning & Process Optimization: Analyze operational workflows and KPI benchmarks; design data-driven strategies to streamline supply chain processes, eliminate bottlenecks, and maximize facility throughput.
• Client SLA & Regulatory Compliance: Ensure all operations comply strictly with federal, state, and local material handling regulations, GDP/GMP pharma standards, and customer Service Level Agreements (SLAs). Partner with top management to draft and refine new customer SLAs.
• Financial Management & Budgeting: Achieve financial goals by preparing annual operational budgets, scheduling expenditures, tracking variances, implementing cost-reduction initiatives, and maximizing profitability.
• Loss Prevention & Security: Design and implement robust security protocols and strategies to prevent stock damage, theft, and inventory loss across all warehouse zones.
• KPI Reporting & Analytics: Drive monthly reporting of core logistics KPIs (order fulfillment rate, inventory accuracy, dock-to-stock time, MHE utilization) and convert metrics into actionable improvement plans.
• Workforce Development & Mentorship: Lead, mentor, and build a high-caliber warehouse team through strategic recruitment, task allocation, performance appraisals, coaching, and succession planning.
• Facility Maintenance & Cross-Departmental Synergy: Maintain the physical condition and aesthetics of the facility by managing work orders for maintenance and collaborating closely with Admin, IT, QSHE, and Finance heads.
• QSHE & Quality Assurance: Maintain a safe system of work, integrate product and facility quality, proactively identify hazards, and enforce full QSHE and workplace safety compliance across all shifts.

Requirements

• Education: Pharm-D (Doctor of Pharmacy) degree is mandatory.
• Experience: 5 to 7 years of progressive operational management experience in a fast-paced 3PL (Third-Party Logistics) or pharmaceutical distribution setting.
• Technical Proficiency: In-depth experience with enterprise WMS/ERP solutions (SAP/Oracle), Advanced Excel, and logistics data analytics.
• Core Competencies: P&L management, budget control, strong negotiation capabilities, workforce leadership, conflict resolution, and client management skills.