Manager Donor Services and Projects

The Citizen Foundation; Karachi Division; On-site; PKR 446,000 - 725,000; Full time

Job summary

The Citizen Foundation in Karachi is seeking a dedicated Donor Care and Project Administration professional to support frontline teams and Global Chapters with donor communications, proposals, MOUs, and CPRs. You will monitor project activities, maintain donor data, prepare reports, and ensure timely sign-offs with senior management to avoid delays in project initiation.

The role also covers administrative streamlining, cross-functional meetings, dashboard updates, and effective stakeholder

Responsibilities

• Provide swift donor communications to frontline teams and Global Chapters.
• Ensure timely MOU/CPR communications and donor proposals.
• Ensure quality reporting compliance.
• Manage donor complaints/feedback to ensure donor satisfaction.
• Provide regular updates to stakeholders regarding projects.
• Initiate land survey after liaison with potential Land Donor.
• Ensure timely sign-off processes from Senior Management to avoid delays in initiation of Projects.
• Monitor overall activity of land and build/infrastructural projects.
• Maintain and analyze donor data and develop reports based on insights.
• Responsible for the database of all projects in the system.
• Track schedules and progress of projects.
• Conduct Annual Regional Development Plan (RDP).
• Review Construction Progress Reports.
• Maintain the Build MIS.
• Project management of schools being constructed and supported by donor portfolio.
• Ensure all operational and administrative processes are streamlined where possible.
• Develop and implement policies, procedures and business processes to ensure operational efficiency and effectiveness.
• Organize monthly cross-functional meetings to align internal stakeholders on key issues, including decisions to initiate school builds at locations.
• Monthly Dashboard update and circulation.
• Manage expectations of external and internal stakeholders through effective communication.

Job description

Donor Care

• Providing swift support to all frontline teams and Global Chapters in terms of donor communications.
• Effective and timely communication by ensuring that all proposals, MOU and CPRs are communicated with the donors on a timely basis.
• Ensure quality compliance for all reporting methods.
• Manage and action donor complaints/feedback to ensure donor satisfaction.
• Provide regular updates to all stakeholders regarding their projects.
• Initiate Land Survey after liaison with potential Land Donor.
• Ensuring timely sign-off processes from Senior Managementto avoid delays in initiation of Projects.

Monitoring and Reporting (Projects)

• Monitoring the overall activity of all land and build/infrastructural projects.
• Maintaining and analyzing donor’s data and developing reports based on the insights.
• Responsible for the database of all projects in the system.
• Tracking schedules and progress of projects.
• Conduct Annual Regional Development Plan (RDP).
• Review of Construction Progress Reports.
• Maintaining the Build MIS.

Administration

• Project management of schools being constructed and supported by donor portfolio.
• Ensure all operational and administrative processes are streamlined where possible.
• Develop and implement policies, procedures and business processes to ensure operational efficiency and effectiveness.

Communication

• Organize monthly cross-functional meetings to bring alignment among internal stakeholders on key issues, including a decision to initiate school build at a particular location.
• Monthly Dashboard update and circulation.
• Manage expectation of all external and internal stakeholders through effective communication.