Assistant Manager – Development & Support

The Citizen Foundation; Karachi Division; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

The Citizen Foundation is seeking an Assistant Manager – Development and Support in Karachi to strengthen donor data management, ensure timely payment tracking, and coordinate with Finance and Operations for efficient donor servicing. The role focuses on accuracy, compliance, and effective communication across teams.

Responsibilities include maintaining donor records in Salesforce, tracking pledges and donations, and supporting proposal development and reporting.

Qualifications

• Manage and maintain donor records in systems and reports.
• Coordinate with Finance and Operations to ensure timely payments.
• Assist in donor proposals, summaries, and reports.

Responsibilities

• Donor data management and reporting accuracy.
• Internal coordination with Finance and Operations for payment processing and documentation.
• Donor servicing support and communication with stakeholders.

Job description

Position Purpose

The Assistant Manager – Development and Support will support the South Premium team through efficient donor data management, payment tracking, internal coordination, and operational execution. The role is responsible for ensuring accuracy, timeliness, compliance, and smooth coordination between Development, Finance, and Operations teams.

1.Donor Data Management

• Manage and update donor records in Salesforce.
• Record and track opportunities, pledges, and donations accurately.
• Ensure timely payment recording and reconciliation.
• Maintain data accuracy and reporting integrity.
• Coordinate issuance of thank-you letters and receipts.
• Support proposal and documentation management.

Internal Coordination & Operational Follow-Ups

• Coordinate with Finance and Operations teams for payment processing and documentation.
• Follow up on approvals, receipts, agreements, and donor commitments.
• Track fundraising pipeline and pending action items.
• Ensure timely closure of operational and donor-related matters.

Administrative & Donor Servicing Support

• Support donor servicing activities.
• Maintain filing and documentation records.
• Assist in preparing donor proposals, summaries, and operational reports.
• Coordinate communication between donors and internal stakeholders.