Management Trainee Internship at Edenrobe – Karachi, Pakistan

Edenrobe; Karachi Division; On-site; PKR 502,000 - 837,000; Full time

Benefits offered by this job

In-person work

Six-day work week

Job summary

Edenrobe, based in Karachi, is seeking a proactive Management Trainee Officer for its ecommerce customer support team. The role blends analysis with strong communication to ensure a positive customer experience across calls, WhatsApp, and email.

You will handle live interactions, track recurring issues, and collaborate with internal departments to resolve cases promptly. Fresh graduates to those with up to one year of experience are encouraged to apply, with an in-person six-day work schedule.

Qualifications

• Bachelor’s degree is required.
• Freshers to up to 1 year of relevant experience accepted.

Responsibilities

• Answer incoming customer calls promptly with empathy and professionalism.
• Manage live chats via WhatsApp and official email with quick, accurate responses.
• Handle difficult complaints and tough conversations, turning negatives into positives.
• Analyze recurring issues and provide data-driven feedback to improve service quality.
• Coordinate with internal teams to follow up on unresolved cases and ensure timely resolution.

Skills

Communication skills

Analytical thinking

Education

Bachelor’s degree

Job description

We are seeking an energetic and articulate Management Trainee Officer (MTO) to join our customer support team within the E-Commerce sector. The ideal candidate will demonstrate strong analytical abilities alongside excellent verbal and written communication skills. This role requires someone who can handle high-pressure and challenging conversations with calmness and professionalism, ensuring a positive customer experience even in difficult situations.

Key Responsibilities

• Answer incoming customer calls promptly, addressing queries efficiently while maintaining empathy and professionalism.
• Manage live customer interactions through WhatsApp chats and official email channels, ensuring quick and accurate responses.
• Handle difficult customer complaints and challenging communications confidently, transforming negative experiences into positive outcomes.
• Analyze recurring customer issues by tracking query patterns and provide data-driven feedback to management aimed at improving service quality.
• Collaborate with internal departments to follow up on unresolved customer cases, ensuring timely resolution and closure.

Required Qualifications

• Bachelor’s degree from a recognized institution.
• Experience level ranging from freshers to candidates with up to one year of relevant experience.

Additional Information

• Location: SITE Area, Manghopir Road, Karachi.
• Work arrangement: In-person.
• Candidates must be willing to work six days a week.

Application Requirements

Applicants will be asked to provide the following information during the application process:

• Current salary (if applicable).
• Expected salary.
• Residential address.
• Confirmation of willingness to work six days per week.

This position is based in Karachi and requires physical presence at the workplace. If you are a motivated individual who thrives in a fast-paced environment and enjoys solving customer challenges, this role offers an excellent opportunity to grow your career in E-Commerce customer support.