E-Commerce Customer Support Trainee: Growth Path

Edenrobe; Karachi Division; On-site; PKR 502,000 - 837,000; Full time

Benefits offered by this job

In-person work

Six-day work week

Job summary

Edenrobe, based in Karachi, is seeking a proactive Management Trainee Officer for its ecommerce customer support team. The role blends analysis with strong communication to ensure a positive customer experience across calls, WhatsApp, and email.

You will handle live interactions, track recurring issues, and collaborate with internal departments to resolve cases promptly. Fresh graduates to those with up to one year of experience are encouraged to apply, with an in-person six-day work schedule.

Qualifications

• Bachelor’s degree is required.
• Freshers to up to 1 year of relevant experience accepted.

Responsibilities

• Answer incoming customer calls promptly with empathy and professionalism.
• Manage live chats via WhatsApp and official email with quick, accurate responses.
• Handle difficult complaints and tough conversations, turning negatives into positives.
• Analyze recurring issues and provide data-driven feedback to improve service quality.
• Coordinate with internal teams to follow up on unresolved cases and ensure timely resolution.

Skills

Communication skills

Analytical thinking

Education

Bachelor’s degree

Job description

Edenrobe, based in Karachi, is seeking a proactive Management Trainee Officer for its ecommerce customer support team. The role blends analysis with strong communication to ensure a positive customer experience across calls, WhatsApp, and email.

You will handle live interactions, track recurring issues, and collaborate with internal departments to resolve cases promptly. Fresh graduates to those with up to one year of experience are encouraged to apply, with an in-person six-day work schedule.