Lending Services Coordinator: Interlibrary Loan & Resource Sharing

Association of Research Libraries; Zhob; On-site; PKR 14,971,000 - 15,776,000; Full time

Job summary

The University at Buffalo Libraries is seeking a Lending Services Coordinator to support Interlibrary Loan (ILL) and resource sharing across networks. You will facilitate lending, maintain relationships with partner libraries, and ensure UB Libraries are an active member of the resource sharing community.

You will work with systems such as Alma, ILLiad, and WorldShare ILL to process requests, monitor issues, and coordinate staffing with the Resource Sharing Team in a welcoming, collaborative

Qualifications

• Associate’s degree with library experience or a bachelor’s degree with library experience.
• Strong organizational skills and ability to manage competing priorities.
• Excellent interpersonal and communication abilities with diverse groups.
• Judgment and problem-solving skills guided by library policies.
• Ability to work independently and with minimal supervision.
• Proficiency with library systems and technology.
• Authorized to work in the United States by start date.

Responsibilities

• Serve as the initial contact for Lending operations and resolve issues or refer complex cases to the Head of User, Access and Resources Services.
• Process ILL/Resource Sharing lending requests for physical and electronic materials accurately and timely.
• Handle requests via systems like Alma, Rapido, ILLiad, RapidILL, and WorldShare ILL.
• Monitor borrowing libraries and communicate about overdue or lost items.
• Create invoices for UB-owned materials not returned from borrowing institutions.
• Collaborate with Resource Sharing and Delivery Services to plan staffing of student assistants.
• Participate in university library committees to improve workflows and coordination.

Skills

Interlibrary Loan

Customer Service

Communication

Education

Associate’s degree + library experience

Bachelor’s degree + library experience

Tools

Alma

ILLiad

WorldShare ILL

Rapido

RapidILL

Job description

The University at Buffalo Libraries is seeking a Lending Services Coordinator to support Interlibrary Loan (ILL) and resource sharing across networks. You will facilitate lending, maintain relationships with partner libraries, and ensure UB Libraries are an active member of the resource sharing community.

You will work with systems such as Alma, ILLiad, and WorldShare ILL to process requests, monitor issues, and coordinate staffing with the Resource Sharing Team in a welcoming, collaborative