Lending Services Coordinator

University at Buffalo; Zhob; On-site; PKR 14,971,000 - 15,776,000; Full time

Job summary

The University at Buffalo Libraries is seeking a Lending Services Coordinator to support Interlibrary Loan (ILL) and resource sharing across networks. You will facilitate lending, maintain relationships with partner libraries, and ensure UB Libraries are an active member of the resource sharing community.

You will work with systems such as Alma, ILLiad, and WorldShare ILL to process requests, monitor issues, and coordinate staffing with the Resource Sharing Team in a welcoming, collaborative

Qualifications

• Associate’s degree with library experience or a bachelor’s degree with library experience.
• Strong organizational skills and ability to manage competing priorities.
• Excellent interpersonal and communication abilities with diverse groups.
• Judgment and problem-solving skills guided by library policies.
• Ability to work independently and with minimal supervision.
• Proficiency with library systems and technology.
• Authorized to work in the United States by start date.

Responsibilities

• Serve as the initial contact for Lending operations and resolve issues or refer complex cases to the Head of User, Access and Resources Services.
• Process ILL/Resource Sharing lending requests for physical and electronic materials accurately and timely.
• Handle requests via systems like Alma, Rapido, ILLiad, RapidILL, and WorldShare ILL.
• Monitor borrowing libraries and communicate about overdue or lost items.
• Create invoices for UB-owned materials not returned from borrowing institutions.
• Collaborate with Resource Sharing and Delivery Services to plan staffing of student assistants.
• Participate in university library committees to improve workflows and coordination.

Skills

Interlibrary Loan

Customer Service

Communication

Education

Associate’s degree + library experience

Bachelor’s degree + library experience

Tools

Alma

ILLiad

WorldShare ILL

Rapido

RapidILL

Job description

Position Summary

The University at Buffalo (UB) Libraries is seeking a service-oriented, detail-driven, collaborative Lending Services Coordinator to join a team of dedicated professionals who work to meet the resource sharing needs of the university. This individual will facilitate the lending of UB library materials through Interlibrary Loan (ILL) via our networks, maintain healthy relationships with our partner libraries, and ensure the University Libraries are a productive member of the resource sharing community.

Primary duties will include:

• Serving as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Head of User, Access and Resources Services.
• Ensuring Interlibrary Loan/Resource Sharing Lending requests received from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
• Processing ILL/Resource Sharing Lending requests received from non-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL, and other resource sharing systems.
• Monitoring and communicating with Borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
• Creating invoices for UB-owned materials that are not returned from Borrowing institutions.
• Working closely with the Resource Sharing Team and Delivery Services staff to determine adequate and appropriate student assistant staffing.
• Serving on University Libraries committees to better coordinate, implement, and administer workflows with our library and resource sharing systems.

The University Libraries is a welcoming multicultural environment that serves an increasingly diverse constituency of patrons. Our employees, services, collections, and policies honor and reflect this diversity, and we invite individuals whose perspectives and experiences will enrich and strengthen our organization to apply.

Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• An associate’s degree with three years of relevant library experience or a bachelor’s degree with one year of experience. A combination of education and experience may be considered in lieu of the education requirement.
• Organizational skills with the ability to manage competing priorities and meet deadlines.
• Interpersonal and communication skills with the ability to convey information clearly, resolve inquiries efficiently, and maintain positive relationships across a wide range of groups including faculty, staff, students and external libraries, institutions, and organizations.
• Judgment and problem-solving skills with the ability to assess situations and implement solutions that are guided by existing guidelines, policies, and procedures.
• Ability to work independently without day-to-day supervision.
• Technological proficiency, including the ability to learn and adapt to new software, systems and technology.
• Commitment to diversity, equity, and inclusion with the ability to support and enhance a diverse learning and working environment.
• Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization.

Preferred Qualifications

• Two or more years working in Resource Sharing/Interlibrary Loan.
• Experience using Alma, Rapido, RapidILL, ILLiad, or WorldShare ILL .
• Experience with integrated library systems (ILS) and discovery platforms.
• Supervisory experience.

Physical Demands

Salary Range

$54,090-$57,000

Special Instructions Summary

In your cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals. All candidates who are contacted by the search committee should be prepared to discuss how they see themselves contributing to the University’s equity, diversity, and inclusion efforts.

Is a background check required for this posting?

Yes

Contact Information

Posting Dates

Posted: 10/16/2026

Deadline for Applicants: 11/18/2026

Date to be filled:

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