Justice Hub Lead: Client-Centered Ops & KPIs

Pakistan Centre for Philanthropy

Dadu

On-site

PKR 1,900,000 - 2,700,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Legal Aid Society (LAS) seeks a Hub Coordinator to oversee the day-to-day operations of the Justice Hub, ensuring accessible and client-centred service delivery. The role includes managing client intake, coordinating legal and ADR services, monitoring KPIs and service standards, and safeguarding and reporting requirements.

The successful candidate will hold a Master’s degree in Law or related field with at least five years’ experience in legal aid, NGO management or the justice sector,

Qualifications

Master's degree in Law, Public Administration, Social Sciences or related field.
At least five years of relevant experience in legal aid, the justice sector or NGO management.
Experience in team leadership, operational coordination and service delivery management.
Experience managing client-facing services, case coordination or multi-disciplinary teams preferred.

Responsibilities

Oversee daily operations of the Justice Hub to ensure smooth, client-centred service delivery.
Manage client intake and triage, ensuring records are created within 15 minutes of arrival.
Coordinate legal advice, representation, mediation and referrals across units.
Monitor KPIs and SLAs, and prepare regular performance reports.

Skills

Operational planning

Coordination

Leadership

Analytical skills

Data management

Stakeholder engagement

MS Office

Organisational skills

Education

Master's degree

Tools

MS Office

Job description

The successful candidate will hold a Master’s degree in Law or related field with at least five years’ experience in legal aid, NGO management or the justice sector,

Get your free, confidential resume review.

or drag and drop your file here.