Junior Technical Support Engineer

Jobtailor; Islamabad; On-site; PKR 446,000 - 781,000; Full time

Job summary

Jobtailor is seeking a diligent support coordinator in Islamabad to monitor channels, log and triage requests, and drive timely resolutions. You will document steps, communicate clearly with clients, and escalate complex issues when needed.

The role emphasizes ownership, organization, and a proactive problem-solving mindset, with opportunities to learn and collaborate across teams.

Qualifications

• Bachelor’s degree in electronics, computer engineering, IT or related field.
• Basic understanding of electronics fundamentals, computer systems, and networking.
• Exposure to JavaScript is a plus but not required.
• Strong verbal and written communication skills in English.
• Ability to manage multiple tasks and stay organized.
• Strong follow-up and ownership mindset.
• Willingness to learn and adapt.

Responsibilities

• Monitor and manage shared support channels, including the support mailbox and related platforms
• Review incoming client and internal requests to ensure timely acknowledgment and tracking
• Organize, document, and maintain records of ongoing support issues
• Communicate professionally with clients and provide timely updates
• Gather required information to assess and address issues
• Assist in triaging and prioritizing requests based on urgency and impact
• Coordinate with internal teams for timely resolution
• Maintain ownership and consistent follow-up on open items
• Participate in remote troubleshooting sessions where required
• Document actions, status, and next steps clearly
• Escalate issues when deeper technical review or on-site support is required

Skills

Electronics Fundamentals

Computer Systems

Networking Fundamentals

JavaScript Exposure

Education

Bachelor's Degree in Electronics Engineering

Tools

Support Mailbox

Remote Troubleshooting Platforms

Job description

• Monitor and manage shared support channels, including the support mailbox and related platforms
• Review incoming client and internal requests to ensure timely acknowledgment and tracking
• Organize, document, and maintain records of ongoing support issues
• Communicate professionally with clients and provide timely updates
• Gather required information to assess and address issues
• Assist in triaging and prioritizing requests based on urgency and impact
• Coordinate with internal teams for timely resolution
• Maintain ownership and consistent follow-up on open items
• Participate in remote troubleshooting sessions where required
• Document actions, status, and next steps clearly
• Escalate issues when deeper technical review or on-site support is required

Requirements

• Bachelor’s degree in Electronics Engineering, Computer Engineering, IT, or a related field
• Basic understanding of: Electronics fundamentals
• Computer systems
• Networking fundamentals
• Exposure to JavaScript is a plus (not mandatory)
• Strong verbal and written communication skills in English
• Ability to manage multiple tasks and stay organized
• Strong follow-up and ownership mindset
• Good judgment in prioritization and decision-making
• Willingness to learn and adapt
• Ability to work independently and as part of a team

Core Competencies

Demonstrates strong organizational skills and effective communication abilities while managing support requests and coordinating with internal teams. Possesses a foundational understanding of electronics and computer systems, with a proactive approach to problem-solving and prioritization.

Highest-signal resume keywords

• Bachelor’s Degree in Electronics Engineering
• Basic Understanding of Electronics Fundamentals
• Strong Verbal and Written Communication Skills
• Ability to Manage Multiple Tasks
• Good Judgment in Prioritization

ATS Optimization Keywords

Hard Skills

• Electronics Fundamentals
• Computer Systems
• Networking Fundamentals
• JavaScript Exposure

Soft Skills

• Strong Follow-Up Mindset
• Organizational Skills
• Willingness to Learn and Adapt
• Ability to Work Independently and as Part of a Team

Tools & Technologies

• Support Mailbox
• Remote Troubleshooting Platforms