IT Trainee Engineer

INTECH Automation & Intelligence; Lahore; On-site; PKR 450,000 - 650,000; Full time

Benefits offered by this job

Global Exposure

Competitive Compensation

In‑House Lunch

Health Insurance

Learning Opportunities

Work-Life Balance

Inclusive Environment

Job summary

INTECH Automation Intelligence in Lahore, Pakistan invites applications for an IT Trainee Engineer to join the IT & Systems team. You will support Windows and Mac endpoints, cloud services, and network infrastructure while learning hands‑on Microsoft technologies, Fortinet networking, and Azure cloud capabilities.

The role emphasizes onboarding/offboarding, asset management, and adherence to IT security policies.

Qualifications

• Bachelor's degree in CS/IT/Cybersecurity/Engineering or related field.
• Fresh graduate or 0–1 year IT experience; academic projects/internships count.
• Basic understanding of Windows, networking fundamentals, Microsoft 365, virtualization & cloud concepts.
• Strong analytical, troubleshooting, documentation, and customer-service skills.
• Eagerness to learn, teamwork, accountability, plus discipline for IT/security procedures.

Responsibilities

• Provide first-level technical support for hardware, software, OS, printers, and user issues on Windows and Mac.
• Log, prioritize, resolve, and escalate incidents via IT ticketing per SLAs.
• Assist onboarding, role changes, offboarding; provisioning, MFA enrollment, access removal, asset recovery.
• Assist with Windows Server, Active Directory, Group Policy, DNS, DHCP administration.
• Support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) and Entra ID for user/license mgmt.
• Assist with patching, EDR health checks, Zabbix monitoring, and cloud backup verification.

Skills

Windows OS

Networking basics

Microsoft 365

Troubleshooting

Documentation

Customer service

Cloud concepts

Azure cloud

Fortinet networking

Active Directory

DNS

DHCP

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Cybersecurity

Bachelor's degree in Computer Engineering

Tools

Zabbix

Veeam

Azure

Microsoft Entra ID

Cisco

Ruckus Wireless

Fortinet Firewall

Job description

Job Description:

About The Job

Join our Team - Your career journey starts here – not just a job, but a future.

Our Potential Opportunity

INTECH Automation Intelligence is seeking an IT Trainee Engineer to join our IT & Systems team in Lahore, Pakistan. This role is pivotal in supporting reliable, secure, and efficient IT operations across service delivery, systems administration, network operations, and cloud infrastructure. We are looking for a motivated fresh graduate eager to build hands‑on expertise in Microsoft technologies, Fortinet networking, and Azure cloud services while delivering effective IT support across the organization. INTECH’s commitment to cutting‑edge technology ensures that you will contribute to maintaining robust digital infrastructure and implementing forward‑thinking IT practices to support business goals.

Our IS&T services reflect our dedication to leveraging technology for operational excellence, ensuring seamless connectivity and driving innovation for organizational success.

What You’ll Lead And Deliver

• Provide first-level technical support for hardware, software, operating systems, printers, and user issues across Windows and Mac endpoints. Log, prioritize, resolve, and escalated incidents and service requests through the IT ticketing system in accordance with agreed service‑level agreements (SLAs).
• Support employee onboarding, role changes, and offboarding by assisting with account creation, approved access provisioning, MFA enrollment, access removal, and equipment recovery. Maintain accurate IT asset inventory records, including assignment, location, and status.
• Assist with the administration of Windows Server, Active Directory, Group Policy, DNS, and DHCP. Support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive, along with user, group, and license management through Microsoft Entra ID.
• Assist with patch deployment, endpoint detection and response (EDR) and antivirus health checks, Zabbix monitoring, and Veeam and Azure Backup job verification.
• Troubleshoot LAN, Wi‑Fi, switching, VPN, and internet connectivity issues. Support network monitoring and performance checks across Cisco switching, Ruckus wireless, and Fortinet firewall environments, escalating anomalies promptly.
• Assist with Microsoft Azure monitoring and administration, including virtual machines, storage, resource health, and cost reporting. Support identity and access management configurations, including MFA and Conditional Access, under supervision.
• Assist with cloud backup verification, security configuration reviews, and Microsoft Secure Score recommendations while following established IT security policies, access controls, and data‑protection requirements.
• Maintain accurate records of incidents, changes, procedures, and IT assets. Work toward agreed technical learning milestones and certification goals while collaborating with the IT team to improve service quality and operational efficiency.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Computer Engineering or a related discipline.
• Fresh graduate or 0–1 year of experience in IT support, systems administration, networking, or a related field. Practical exposure through academic projects, internships, or personal labs is an advantage.
• Basic understanding of Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), Microsoft 365, virtualization, and cloud computing concepts.
• Strong analytical and troubleshooting skills, clear communication, accurate documentation, and a customer‑service‑oriented approach.
• Eagerness to learn, teamwork, accountability, attention to detail, and discipline in following IT and security procedures.

We Offer Competitive Benefits

• Global Exposure: Opportunities to work on international projects and collaborate with global teams.
• Competitive Compensation: A salary package that recognizes your expertise and contributions.
• In‑House Lunch: Delicious meals provided during work hours to keep you fueled and focused.
• Health Insurance: OPD coverage for you and your parents, plus IPD coverage for you and your dependents.
• Learning Opportunities: Access to training programs, workshops, and certifications to enhance your technical skills and professional development.
• Work-Life Balance: Paid time off, including annual leave and holidays.
• Inclusive Environment: A workplace that celebrates diversity and fosters collaboration.

Why Join INTECH Automation Intelligence?

At INTECH, you will have the opportunity to work with a globally renowned industrial automation and digitalization technology company. For nearly 30 years, INTECH has partnered with major oil and gas global giants to deliver innovative solutions. As we continue to lead in the Industry 4.0 era, you will be at the forefront of transformative technologies that solve real‑world challenges.

As an IT Trainee Engineer, you will gain practical experience working with enterprise IT infrastructure, Microsoft technologies, network operations, and cloud services. Through structured training, hands‑on assignments, and periodic performance reviews, you will develop the technical foundation needed to pursue a career in IT support, systems administration, networking, or cloud engineering. The 12‑month training program is designed to support your professional growth and prepare you for future opportunities based on your performance, competency development, and organizational requirements.

What to Expect After Applying?

Explore how INTECH’s Talent Acquisition team ensures a seamless hiring journey. From embracing talent with a passion for innovation to fostering a culture of continuous learning and growth, we’re dedicated to finding and supporting the best minds in the industry.

Our hiring process is designed to assess your skills and potential in a fair and inclusive manner. After applying, you will be guided through a structured evaluation process to ensure mutual alignment.

INTECH Automation Intelligence is an equal opportunity employer committed to fostering an inclusive hiring environment where qualified individuals with disabilities are encouraged to apply.