IT Operations Supervisor: Systems & Helpdesk Lead

Interloop Holdings Pvt. Ltd.; Punjab; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Interloop Holdings Pvt. Ltd. is seeking an IT Supervisor to oversee daily IT operations, guide helpdesk activities, and drive medium-scale technology deployments across sites in Pakistan.

You will manage vendor relationships, maintain IT documentation, control software licenses, and plan system upgrades to improve reliability and cost-efficiency. The role requires a Bachelor's degree in Information Technology, Computer Science, or Computer Engineering and 3–5 years of IT experience, including

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 3-5 years of relevant experience in IT support, infrastructure, and system administration.
• Previous experience in a supervisory or team coordination role preferred.
• Experience in IT security practices, hardware and software troubleshooting, and strong communication and problem-solving abilities.

Responsibilities

• Supervise daily IT operations including infrastructure, network services, Wi-Fi, LAN/WAN, and end-user support to maintain business continuity.
• Monitor and manage helpdesk tickets ensuring timely resolution of technical issues.
• Coordinate ERP systems, business applications, hardware, software, and system integration support to enhance operational efficiency.
• Maintain IT security protocols including user access control, data backups, firewall management, and disaster recovery arrangements.
• Manage IT assets inventory, software licenses, and equipment lifecycle activities, ensuring compliance with policies and standards.
• Liaise with vendors to evaluate service quality, contractual commitments, and support costs to optimize IT expenditure.
• Assist in planning and executing IT projects such as system upgrades, process improvements, and deployment of new technologies.
• Document IT operations through detailed records and reports to support audits and policy compliance.
• Identify opportunities and implement improvements in IT service delivery to reduce downtime and enhance system reliability.
• Support fleet-related systems, warehouse operations, attendance systems, ERP integration, and provide IT support across sites, including travel as required.

Skills

Communication

Problem-solving

Supervisory/Team coordination

IT Support

Education

Bachelor's degree in Information Technology, Computer Science, or Computer Engineering

Job description

Interloop Holdings Pvt. Ltd. is seeking an IT Supervisor to oversee daily IT operations, guide helpdesk activities, and drive medium-scale technology deployments across sites in Pakistan.

You will manage vendor relationships, maintain IT documentation, control software licenses, and plan system upgrades to improve reliability and cost-efficiency. The role requires a Bachelor's degree in Information Technology, Computer Science, or Computer Engineering and 3–5 years of IT experience, including