IT Administrator EDR FDM MDM

RepairDesk Inc.; Lahore; On-site; PKR 900,000 - 1,400,000; Full time

Job summary

RepairDesk Inc. seeks a proactive IT Administrator to manage office IT infra, laptops, and security. The role supports SOC 2 readiness and strengthens controls to protect company assets.

You will handle onboarding/offboarding, device provisioning, and incident response while coordinating with HR and stakeholders to document procedures and maintain asset records.

Qualifications

• 2–4 years of relevant IT administration experience.
• Practical knowledge of macOS and Windows device administration.
• Experience with FleetDM and CrowdStrike Falcon or comparable platforms.
• Understanding of endpoint security, patch management, and access controls.

Responsibilities

• Manage office IT infrastructure, laptops, network connectivity, and asset inventory.
• Oversee endpoint security and monitor security alerts with EDR tools.
• Enforce onboarding/offboarding procedures and access provisioning.
• Support SOC 2 readiness with proper controls documentation and evidence.
• Provide IT support and maintain up-to-date IT documentation.

Skills

IT administration

Endpoint management

Security awareness

Documentation

Troubleshooting

Education

Bachelor's degree in IT/CS/Networking

Diploma or related field

Tools

FleetDM

CrowdStrike Falcon

MDM/EDR concepts

Job description

Job Description:

Role Overview

RepairDesk is looking for a proactive and technically skilled IT Administrator to manage office IT infrastructure, company laptops, endpoint security, and IT operations. The role will play an important part in strengthening internal security controls and preparing the company for SOC 2 compliance.

Key Responsibilities

1. IT Infrastructure & Asset Management

• Manage office internet, Wi-Fi, routers, and network connectivity.
• Maintain an accurate inventory of company laptops and IT assets.
• Oversee device provisioning, configuration, maintenance, and recovery.
• Troubleshoot IT issues and coordinate with service providers when required.

2. Endpoint Management & Security

• Manage company devices through FleetDM (Fleet Device Management).
• Monitor and administer CrowdStrike Falcon EDR to investigate and respond to security alerts.
• Ensure devices comply with security requirements, including patching, encryption, antivirus protection, and approved configurations.
• Investigate, document, and escalat security incidents promptly.

3. Employee Onboarding & Offboarding

• Enforce standardized IT onboarding and offboarding procedures.
• Configure laptops, install required software, and provision authorized access for new employees.
• Ensure timely access revocation, device recovery, and asset record updates for departing employees.
• Coordinate with HR and relevant stakeholders to ensure all procedures are completed and documented.

4. SOC 2 & Information Security

• Support SOC 2 readiness by implementing and maintaining relevant IT security controls.
• Maintain documentation and audit evidence for device compliance, access management, security monitoring, and incident handling.
• Assist with security assessments, audit preparation, and remediation of identified gaps.
• Support ISO 27001-aligned practices where applicable.

5. IT Support & Documentation

• Provide technical support for hardware, software, connectivity, and access-related issues.
• Maintain documentation of IT assets, configurations, security incidents, and standard operating procedures.
• Identify opportunities to improve IT security and operational efficiency.

Required Qualifications & Experience

• Bachelors degree or diploma in IT,CS, SE, Networking, Cybersecurity, or a related field.
• 2–4 years of relevant experience in IT administration, systems administration, or endpoint management.
• Practical knowledge of macOS and Windows device administration.
• Experience with FleetDM and CrowdStrike Falcon, or comparable MDM and EDR platforms.
• Understanding of endpoint security, patch management, device encryption, access controls, and network troubleshooting.
• Strong troubleshooting, documentation, and incident-resolution skills.

Preferred Qualifications

• Experience supporting SOC 2 Type I/II readiness or audits.
• Familiarity with ISO 27001 information security standards.
• Relevant IT, networking, or cybersecurity certifications.
• Experience with multi-factor authentication (MFA), identity and access management, and security policy enforcement.

Key Success Measures

• Accurate and up-to-date IT asset inventory.
• Consistent enforcement of onboarding and offboarding procedures.
• Effective endpoint security monitoring and timely resolution of alerts.
• Reliable office internet connectivity and timely IT support.
• Proper documentation of security controls and evidence to support SOC 2 readiness.

Ideal Candidate

The ideal candidate is hands-on, detail-oriented, and security-conscious, with a strong sense of ownership and the ability to independently manage IT operations, protect company assets, and consistently enforce security procedures.