Information Technology Specialist

Mayatax; Karachi Division; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Mayatax seeks a detail-oriented Information Security Analyst for Identity and Access Management (IAM) to support governance and administration of our internal software ecosystem and client data.

You will manage user access, client profiles, and cross-system records to ensure data integrity, audit-readiness, and consistent access controls across tools used daily.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a closely related field.
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Responsibilities

• Handle day-to-day access administration, including setting up, modifying, and revoking user access across enterprise applications, ensuring role-based access policies.
• Manage client and user profiles across platforms, keeping records consistent and accurate over time.
• Perform reconciliations of client profiles and access permissions across systems, spotting discrepancies and correcting records promptly.
• Support audit/compliance readiness by documenting access changes, profile updates, logs, and reconciliation findings.
• Follow SOPs for recurring tasks and identify opportunities to standardize workflows.
• Work with practice management platforms, accounting platforms, and identity tools while upholding internal controls and data security.
• Coordinate with IT leadership and stakeholders to ensure a transparent, timely, secure workflow.

Skills

Attention to detail

Analytical thinking

Strong communication

Education

Bachelor's degree in Computer Science / IT / BIS

Tools

Canopy

ProConnect

Xero

Gusto

Job description

We are seeking a detail-oriented and process-driven Information Security Analyst for Identity and Access Management (IAM) to support the day-to-day governance and administration of our internal software ecosystem and client account data. The ideal candidate will handle user access, client profiles, and cross-platform records to ensure consistency, data integrity, and audit-readiness across the tools our teams rely on daily.

You will work closely with IT, operations, and service teams to maintain precise access controls, execute user lifecycle workflows, perform cross-system data reconciliations, and contribute to seamless governance operations while ensuring high-quality service delivery.

Key Responsibilities

• Handle day-to-day access administration, including setting up, modifying, and revoking user access across enterprise applications (e.g., Google Drive, Canopy, ProConnect, Xero, Gusto), ensuring strict adherence to role-based access policies.
• Manage client and user profile administration across multiple platforms, updating and maintaining records to keep cross-system data complete, accurate, and consistent over time.
• Perform hands-on reconciliations of client profiles and access permissions across different systems, identifying discrepancies, missing information, or outdated records and executing corrections in a timely manner.
• Support audit and compliance readiness by preparing clear documentation of access changes, profile updates, ticket logs, and reconciliation findings for internal and external reviews.
• Assist with process optimization by following established Standard Operating Procedures (SOPs) for recurring administration tasks and proactively identifying opportunities to standardize or streamline workflows.
• Work closely within practice management platforms, accounting platforms, and identity tools while maintaining strict adherence to internal controls and client data security guidelines.
• Coordinate effectively with IT leadership, internal operations teams, and key stakeholders to ensure a transparent, timely, and secure administrative workflow.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a closely related field.
• Minimum 1–2 years of hands-on experience in IT administration, IAM/access management, or data operations support.
• Strong working proficiency in MS Excel and Google Sheets (advanced formulas, data cleanup, VLOOKUP/XLOOKUP, and data cross-referencing).
• Sharp analytical and problem-solving skills with exceptional attention to detail, especially when managing high volumes of administrative data across multiple systems.
• Strong familiarity with user lifecycle management, permission structures, and data accuracy standards within cloud software ecosystems.
• High level of ownership and initiative with the ability to follow through on tasks independently without close supervision.
• Excellent written and verbal communication skills to effectively coordinate across operations, vendors, and management.
• Ability to thrive, multi-task, and meet strict deadlines within a fast-paced environment.
• Must be fully comfortable working permanent onsite night shifts to support US-based clientele.

Preferred Qualifications (Nice to Have)

• Prior experience in an accounting, tax, shared services, or professional services environment.
• Familiarity with practice management platforms, tax applications, or CRM software (e.g., Canopy, ProConnect, Xero, Gusto).
• Exposure to workflow automation tools (e.g., Google Apps Script, Zapier, Power Automate, or basic scripting).