IELTS Operations Manager

IDP Education Ltd; Lahore; Vor Ort; PKR 2.000.000 - 3.000.000; Vollzeit

Zusammenfassung

IDP Education Ltd, a global leader in international education services, is seeking a Manager, IELTS Operations in Pakistan. The role manages IELTS testing across IDP centres, expanding the test centre network while ensuring quality, compliance, and exceptional customer service.

You will lead operations, coordinate with stakeholders, and drive efficient testing processes with a focus on quality and growth across the country.

Qualifikationen

• Bachelor’s degree in business administration or equivalent
• 5 years’ experience in IELTS Administration
• Interest in international education/testing services
• Fluent in English
• Excellent planning and organising skills with ability to manage multiple priorities
• Customer-focused with a passion for outstanding service
• Experience in project management and stakeholder relationship management
• Strong administrative and financial skills
• Outstanding communication skills with diverse stakeholders
• Analytical and research capability
• Able to identify, analyse and solve problems
• Sound judgement and integrity in IDP’s interests
• Sound IT skills – Microsoft Office and CRM systems

Aufgaben

• Business Assurance & compliance
• Commercial duties related to IELTS operations
• Operations Management of IELTS test centres
• Customer Service delivery and support
• Project Management across testing units

Kenntnisse

Planning & Organisation

Customer focus

Communication skills

Analytical & research

Problem solving

IT literacy (Office, CRM)

Ausbildung

Bachelor’s degree in Business Administration

Tools

CRM systems

Microsoft Office

Jobbeschreibung

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com

Role purpose

The Manager, IELTS Operations is responsible for managing all IELTS testing conducted by IDP IELTS Test Centres (Associate Centres & IDP Direct Testing Units) in Pakistan. He/she is responsible for expanding the IELTS test centre network across the country while ensuring testing operations are compliant with the requirements of the IELTS quality systems, commercially viable and delivered with a commitment to exemplary customer service and operational best practice.

Key Responsibilities

• Business Assurance & compliance
• Commercial
• Operations Management
• Customer Service
• Project Management

Required Experience

• Educated to bachelor’s degree level or equivalent in business administration.
• 5 years’ or equivalent experience in IELTS Administration
• Interest in/ experience of international education and/ or testing services.
• Fluent in English.
• Excellent planning and organising skills with the ability to manage multiple competing priorities.
• Customer focussed, with a passion for providing outstanding service.
• Experience in project management and stakeholder relationship management
• Strong administrative and sound financial skills
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs
• Demonstrated high level of analytical and research capability
• Ability to proactively identify, analyse and solve problems effectively.
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
• Sound IT skills – Microsoft Office suite, CRM systems

Desirable Requirements

• Event management experience.
• Experience working in a highly regulated environment.
• Familiarity with the international education and/or language proficiency testing sector.
• Formal qualifications in project management or equivalent experience.