Education Counsellor - UK & Ireland

IDP International Education Specialists; Karachi Division; On-site; PKR 670,000 - 893,000; Full time

Job summary

IDP International Education Specialists in Karachi is seeking an Education Counsellor to guide international students in UK & Ireland study opportunities, admissions paperwork and local education systems.

You will build relationships with students and families, explain visa requirements, and promote IDP products and services. The role emphasizes delivering exceptional service from inquiry to enrollment, while partnering with education providers and supporting students throughout the journey.

Qualifications

• Experience in sales or customer service with targets.
• Understanding of education sector and student placement.
• Excellent stakeholder management and English communication.
• Relevant qualifications or prior education counsellor experience.

Responsibilities

• Drive pipeline goals and customer satisfaction across the student journey.
• Provide outstanding service to students, families, and education providers, guiding admissions and documentation.

Skills

Sales experience

Education sector knowledge

Stakeholder management

English fluency

Education

Education Counsellor experience

Job description

Education Counsellor - UK & Ireland

Location: Karachi, Karachi, PK

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.