ICT Assistant

UN Atlas; Islamabad; On-site; PKR 600,000 - 900,000; Full time

Job summary

UN Atlas seeks an ICT Assistant to deliver first‑line technical support to UN agencies in Islamabad, ensuring reliable ICT services and accurate recordkeeping. You will handle incidents, assist with asset management, and contribute to monitoring and cost‑recovery reporting.

Minimum 3 years of ICT support experience is required, with proficiency in Windows/Microsoft 365, networking basics, and service documentation. Experience with UN or international organizations is a plus.

Qualifications

• Minimum 3 years ICT technical support experience.
• Experience with Windows, Microsoft 365, basic networking, Wi‑Fi.
• Experience in ICT asset management and service documentation.
• Experience with UN or international organizations is a plus.

Responsibilities

• Provide first‑line ICT support and troubleshooting for computers, peripherals, software, and connectivity issues for designated client agencies.
• Install, configure, maintain, and perform basic troubleshooting of ICT equipment and network devices.
• Record, monitor, and resolve ICT incidents and service requests, escalating complex issues as needed.
• Maintain inventories and records of ICT equipment, including allocation, installation, relocation, and handover.
• Prepare monthly ICT service delivery reports detailing activities, outstanding requests, and performance issues.

Skills

ICT Technical Support

Hardware Troubleshooting

Software Troubleshooting

Network Support

Incident Management

ICT Asset Management

Service Documentation

Microsoft Windows

Microsoft 365

Wi-Fi Connectivity

Endpoint Security

Service Request Tracking Systems

Education

Secondary education

ICT Diploma/Certificate

ITIL Foundation (desirable)

Tools

Service Request Tracking Systems

Job description

Organizational context: The United Nations Observer Group in India and Pakistan (UNOGIP) seeks an ICT Assistant to provide first-line technical support to client UN agencies in Islamabad. This role is crucial for ensuring the smooth operation of ICT services, maintaining accurate records, and supporting monitoring and cost-recovery efforts within the organization.

Job purpose: The ICT Assistant is responsible for delivering timely and documented ICT support to UN agencies in Islamabad. This includes providing first-line technical assistance for hardware, software, and network issues, managing incidents, and maintaining accurate ICT asset and service records. The role contributes to the reliable functioning of ICT infrastructure, supports service monitoring, and assists with cost-recovery reporting. By ensuring efficient ICT operations, the assistant directly supports the mission's operational effectiveness and the delivery of services to client agencies.

Responsibilities: Provide first-line technical assistance and troubleshooting for computers, peripherals, software, and connectivity issues for designated client agencies. Assist in the installation, configuration, maintenance, and basic troubleshooting of ICT equipment and network devices. Record, monitor, and resolve ICT incidents and service requests, escalating complex issues as needed. Maintain accurate inventories and records of ICT equipment, including allocation, installation, relocation, and handover. Support authorized user account and software activities, adhering to UN information security and confidentiality standards. Document services delivered and activities performed to support monitoring and cost-recovery reporting. Prepare monthly ICT service delivery reports detailing completed activities, outstanding requests, and performance issues.

Education: A secondary education is required. A diploma or certificate in ICT, Computer Science, or a related field is desirable. A technical certificate in IT Infrastructure Library (ITIL) Foundation is also desirable.

Work experience: A minimum of three years of relevant ICT technical support experience is required, encompassing end-user support, hardware/software troubleshooting, ICT asset management, and service documentation. Familiarity with Microsoft Windows, Microsoft 365, computer hardware, printers, basic networking, Wi-Fi, endpoint security, and service-request tracking systems is essential. Experience supporting the UN or international organizations is a plus.

Skills: ICT Technical Support, Hardware and Software Troubleshooting, Network Support, Incident Management, ICT Asset Management, Service Documentation, Microsoft Windows, Microsoft 365, Basic Networking, Wi-Fi Connectivity, Endpoint Security, Service Request Tracking Systems, ITIL Foundation (desirable).

Required languages:

Desired languages: