HR Tech Customer Success Manager (On-Site)

Keka HR; Hyderabad City Taluka; On-site; PKR 2,332,000 - 3,498,000; Full time

Job summary

Keka HR is seeking a Customer Success Manager for an on-site role in Hyderabad and Bangalore. You will work with client stakeholders to maximize value from Keka’s HR platform, driving adoption and aligning the product with business processes.

In this role you will train users, conduct reviews, and collaborate with Product and cross-functional teams to resolve challenges and ensure long-term customer success.

Qualifications

• 2 to 6 years of experience in B2B SaaS onboarding or Customer Success, or 3 to 6 years in related consulting roles.
• Strong interest in HR technology and its application to business processes.
• Excellent listening skills to identify stated and unstated customer needs and translate into actionable insights.
• Clear communication to explain product capabilities and address queries.

Responsibilities

• Monitor customer usage of Keka modules and develop action plans to improve adoption.
• Deliver product training, feature updates, and refresher sessions to help customers use Keka effectively.
• Conduct quarterly business reviews with senior stakeholders to align product usage with business objectives.
• Map Keka products to customers' HR policies, workflows and processes.
• Understand customer requirements and recommend solutions using available features.

Skills

Active listening

Communication skills

Curiosity

Product knowledge

Problem solving

Job description

Keka HR is seeking a Customer Success Manager for an on-site role in Hyderabad and Bangalore. You will work with client stakeholders to maximize value from Keka’s HR platform, driving adoption and aligning the product with business processes.

In this role you will train users, conduct reviews, and collaborate with Product and cross-functional teams to resolve challenges and ensure long-term customer success.