Help Desk Technician

Mrsd; Sau; On-site; PKR 9,709,000 - 15,257,000; Full time

Job summary

Mrsd is seeking a Technology Helpdesk Technician to support a large student and staff population with account creation, device management, and inventory within Windows, macOS, and Google for Education environments.

The role is office-based and on-site, requiring strong organization and communication under the Director of Technology. Travel to district locations may be required, and collaboration with the IT team is essential.

Qualifications

• High school diploma or equivalent required.
• A+ certification a plus but not required.
• Strong communication and computer hardware/software fundamentals.

Responsibilities

• Account creation and onboarding/offboarding of users.
• Mobile device management (MacOS and iOS).
• Install, maintain, troubleshoot, repair and move PCs/laptops/Chromebooks and peripherals.

Skills

Excellent communication

Technology proficiency

Record keeping

Education

High school diploma

A+ certification a plus

Tools

Microsoft Windows

Apple macOS

Google for Education

Job description

Position Details

• Position Type: Technology/ Help Desk Technician
• Date Posted: 9/16/2026
• Location: SAU #93
• Date Available: Immediate

Purpose: The Technology Helpdesk Technician's primary purpose is support to over 1,500 students, teachers, support staff and administration throughout the district. This position is mostly an office role that will focus on account creation, mobile device and inventory management. Strong organizational skills are a must.

Supervisor: Director of Technology

Minimum Qualifications

• High school diploma or equivalent
• A+ certification a plus but not required

Skills

• Excellent oral and written communication
• Proficient with technology, including relevant software applications
• Preparing and maintaining accurate records

Knowledge

• Computer hardware fundamentals
• Software fundamentals

Abilities

• Adapting to changing work priorities
• Communicating with diverse groups and individuals
• Understanding detailed information and data
• Collaborating and working as part of a team

Essential Functions

• Account creation, including onboarding/offboarding of users
• Mobile device management (MacOS and iOS)
• Installing, maintaining, troubleshooting, repairing and moving PCs, laptops, Chromebooks, peripherals such as projectors, network printers and other equipment in Microsoft Windows, Apple MacOS, and Google for Education environments.
• Work with the Network Administrator to troubleshoot network performance and connectivity issues including running and terminating network wiring.
• Support end users of software such as Microsoft Office, Google Suite and other applications.
• Work and prioritize tasks via a Help Desk ticket system to include documenting and recording all repairs and end user requests.
• Travel to any of the locations within the district for support, repair and/or transport of equipment.
• Respond to end user needs in a professional and respectful manner, both verbally and in writing.
• Perform PC imaging and install software applications locally and/or over the network.
• Assist in procurement, as well as maintaining a district-wide software and hardware inventory.
• Complete other duties as assigned by the Director of Technology

Other duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

The usual methods of performing the job of Technology Helpdesk Technician may require the following physical demands:

• Minimal amount(s) of: lifting, carrying, pushing and/or pulling
• Significant amount(s) of: mental attention/focus, speaking, listening