Head QA - AI Native

KnowledgeCity; Pakistan; On-site; PKR 3,000,000 - 6,000,000; Full time

Job summary

KnowledgeCity is seeking a Head QA to lead quality assurance across all products and own the QA Engineer agent that writes and executes tests. You will define quality gates, ensure robust test coverage, and drive continuous improvement in testing practices.

You will collaborate with Product Engineers and Software Architects to balance code quality with test quality, while advancing automation and AI-powered testing capabilities. Strong English communication and leadership are essential.

Qualifications

• 10+ years of experience in Software Quality Assurance with test strategy, planning, execution and quality management.
• Advanced expertise in test strategy, planning, quality metrics, defect analysis, root cause investigation, regression and exploratory testing.
• Strong hands-on experience with performance and load testing using tools such as JMeter or LoadRunner.
• Advanced knowledge of API testing using Postman, Swagger, and RESTful APIs.
• Strong SQL/database knowledge, including SELECT, JOIN, GROUP BY, and other database operations.
• Proven experience in test documentation and test case design, preferably using Qase or similar tools.
• Strong experience with bug identification, tracking, triage and reporting, preferably using JIRA.
• Advanced knowledge of test automation architecture and designing scalable automation frameworks.
• Hands-on experience with Playwright or similar modern automation frameworks.
• Experience integrating automated tests into CI/CD pipelines, preferably using Bitbucket.
• Strong understanding of automated test execution, monitoring and reporting.
• Advanced proficiency with Git/version control.
• Experience configuring and working with AI-powered QA/QA Engineer agents and workflow integration.
• Ability to assess AI agent quality, accuracy, reliability and test outcomes.
• Strong prompt engineering skills for QA and test automation.
• Experience with AI-powered development and testing tools like GitHub Copilot, Cursor, Codex, or Antigravity.
• Experience with Claude (Anthropic) is a strong plus.
• Demonstrated experience in team management, mentoring and coaching QA engineers.
• Strong ability to optimize QA processes and drive continuous improvement.
• Excellent quality reporting and stakeholder communication across technical and non-technical audiences.
• Experience working cross-functionally with Engineering, Product and Development teams.
• Advanced English communication skills, both written and spoken.

Responsibilities

• Define and enforce quality standards across all products.
• Define automated quality gate criteria for releases.
• Establish test coverage requirements and testing strategy.
• Conduct quality audits and trend analysis across products.
• Own the QA Engineer agent training and improve its skills to catch defects and write tests.
• Define testing templates, coverage requirements and defect classification standards.
• Improve agent skills to reduce false positives and increase defect detection rates.
• Resolve quality disputes and edge cases that the QA agent cannot handle.
• Collaborate with Product Engineers on quality issues requiring product decisions.
• Collaborate with Software Architect on code quality vs. test quality intersection.
• Define and drive continuous improvement of QA processes across teams.

Skills

Quality Assurance

Test strategy

Test planning

Test execution

Regression testing

AI-powered QA agents

Test automation

Playwright

CI/CD integration

JIRA

Git version control

Performance testing

Load testing

API testing

SQL

QA tooling

Bug triage

Cross-functional collaboration

Leadership

Stakeholder communication

English communication

Tools

JMeter

LoadRunner

Postman

Swagger

RESTful APIs

SQL

Qase

JIRA

Playwright

Git

Bitbucket

Job description

We are hiring a Head QA who will ensure the products that ship to customers meet a high quality standard. Owns the QA Engineer agent the AI that writes test cases, executes tests, creates unit tests, performs regression testing, and validates that implementations meet acceptance criteria. Defines the quality gate standards that determine whether a release is ready. Does not test manually the QA Engineer agent does that.

Key Responsibilities

Quality Standards

Define and enforce quality standards across all products

Define the automated quality gate criteria for releases

Establish test coverage requirements and testing strategy

Conduct quality audits and trend analysis across products

Own the QA Engineer agent train and improve its skills to catch defects, write comprehensive tests, and validate requirements

Define testing templates, coverage requirements, and defect classification standards

Improve agent skills to reduce false positives and increase defect detection rates

Quality Governance

Resolve quality disputes and edge cases that the QA agent cannot handle

Collaborate with Product Engineers when quality issues require product decisions

Collaborate with Software Architect on code quality vs. test quality intersection

Skills and Qualifications

Requirements

10+ years of experience inSoftware Quality Assurance, with strong experience in test strategy, planning, execution, and quality management.

Advanced expertise in test strategy and planning, quality metrics, defect analysis, root cause investigation, regression testing, and exploratory testing.

Strong hands‑on experience with performance and load testing using tools such as JMeter or LoadRunner.

Advanced knowledge of API testing using Postman, Swagger, and RESTful APIs.

Strong SQL/database knowledge, including SELECT, JOIN, GROUP BY, and other common database operations.

Proven experience in test documentation and test case design, preferably using Qase or similar test management tools.

Strong experience with bug identification, tracking, triage, and reporting, preferably using JIRA.

Advanced knowledge of test automation architecture and experience designing scalable automation frameworks.

Strong hands‑on experience with Playwright or similar modern automation frameworks.

Experience integrating automated tests into CI/CD pipelines, preferably using Bitbucket.

Strong understanding of automated test execution, monitoring, and reporting.

Advanced proficiency with Git/version control.

Experience configuring and working with AI-powered QA/QA Engineer agents, including agent configuration and workflow integration.

Ability to assess AI agent quality, accuracy, reliability, and test outcomes.

Strong prompt engineering skills, particularly for QA and test automation use cases.

Experience with AI-powered development and testing tools such as GitHub Copilot, Cursor, Codex, or Antigravity is preferred.

Experience with Claude (Anthropic) is a strong plus.

Demonstrated experience in team management, technical mentoring, and coaching QA engineers.

Strong ability to optimize QA processes, improve testing efficiency, and drive continuous improvement.

Excellent quality reporting and stakeholder communication skills, with the ability to communicate technical findings clearly to both technical and non-technical stakeholders.

Strong experience working cross‑functionally with Engineering, Product, Development, and other teams.

Advanced English communication skills, both written and spoken, are required.

Strong analytical, problem‑solving, and decision‑making skills with a proactive approach to identifying and preventing quality issues.