Global E-commerce Support & Sales Expert

Compass TnC; Lahore; In loco; PKR 1.800.000 - 3.000.000; Tempo pieno

Descrizione del lavoro

Compass TnC is seeking a seasoned Customer Service Specialist to be the voice of our brand for a global clientele. You will drive sales and provide premium support across international markets, leveraging omnichannel channels and ecommerce platforms.

The role requires 5+ years in customer support and sales in international ecommerce, native English, and a Bachelor’s degree. You will collaborate with Sales, Logistics, and Tech Support to ensure seamless order fulfillment and high customer loyalty.

Competenze

• Minimum bachelor's degree required.
• 5+ years in customer support and sales in international e-commerce.
• Native or near-native English with strong written grammar.

Mansioni

• Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on first contact resolution and sales conversion.
• Navigate order management systems to handle logistics, returns, product advisory, and payment queries.
• Execute outbound calls for case resolution and sales follow-ups to maximize retention.
• Collaborate with Sales, Logistics, and Technical Support to streamline operations.
• Maintain meticulous CRM records and accurate reporting.
• Uphold a polished, customer-centric attitude and de-escalate conflicts professionally.

Conoscenze

Omnichannel communication

E-commerce operations

Sales-driven support

CRM management

Cross-functional collaboration

Customer retention & loyalty

Formazione

Bachelor’s Degree

Strumenti

Shopify

Magento

Salesforce

Zendesk

Intercom

Descrizione del lavoro

Compass TnC is seeking a seasoned Customer Service Specialist to be the voice of our brand for a global clientele. You will drive sales and provide premium support across international markets, leveraging omnichannel channels and ecommerce platforms.

The role requires 5+ years in customer support and sales in international ecommerce, native English, and a Bachelor’s degree. You will collaborate with Sales, Logistics, and Tech Support to ensure seamless order fulfillment and high customer loyalty.